Revenue and Reservations Supervisor

Reservations

R25,000 – R30,000

City Franschhoek

State/Province Western Cape

7690

Kendrick Recruitment is currently seeking an experienced Revenue and Reservations Supervisor to join a prestigious 5-star hotel in Franschhoek, Western Cape . The successful candidate will play a key role in overseeing reservations operations, optimising occupancy and revenue, and ensuring an exceptional guest experience from booking through to arrival.

• Position: Revenue and Reservations Supervisor
• Salary: R25,000 – R30,000 per month

• Oversee the day-to-day reservations operation, ensuring all enquiries and bookings are handled accurately and efficiently.
• Supervise and support the reservations team, providing guidance, training and ongoing development.
• Monitor occupancy, room availability, rates and booking patterns to maximise revenue opportunities.
• Assist with implementing effective revenue management and pricing strategies.
• Maintain accurate reservations records and ensure all bookings are correctly captured and processed.
• Monitor online booking channels, OTAs and distribution platforms.
• Analyse reservation and revenue reports and identify opportunities to improve performance.
• Work closely with Front Office, Sales, Finance and Management to ensure seamless communication and operational efficiency.
• Manage guest enquiries and special requests professionally, ensuring a personalised service experience.
• Assist with forecasting, reporting and maintaining rate parity across all relevant channels.
• Ensure reservations procedures and hotel standards are consistently followed.
• Handle any booking-related issues or guest concerns promptly and professionally.

• Previous experience in a reservations, revenue or hotel operations role is essential.
• Supervisory or team leadership experience is highly advantageous.
• Previous experience within a 4- or 5-star hotel environment is preferred.
• Strong understanding of hotel reservations systems, online distribution channels and revenue principles.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Good numerical and analytical skills with a commercial approach.
• Ability to work accurately under pressure in a fast-paced hospitality environment.
• Professional presentation and a strong commitment to delivering exceptional guest service.
• Knowledge of the Franschhoek/Winelands hospitality market would be advantageous.