Hotel Reservations Supervisor - Winelands Wc

Hotel Reservations Supervisor required for an award-winning, luxury hospitality portfolio synonymous with sophisticated escapes, world-class culinary journeys, and exceptional art-filled guest experiences.

Spanning a flagship mountainside vineyard estate and high-end village boutique hotels in the heart of the Cape Winelands, the group offers an unmatched standard of 5-star luxury.

This role offers a dynamic career opportunity for a positive, vibrant, and energetic professional ready to lead a high-performing team and shape the guest journey from the very first point of contact.

The Revenue and Reservations Supervisor leads the centralized reservations team and oversees booking operations across all properties and distribution channels within the Franschhoek portfolio. This role is a critical intersection of guest relations and financial performance.

You will ensure flawless service quality and efficient guest communication while maintaining strict inventory and rate control. By driving revenue optimization, producing detailed management reporting, and working in lockstep with the Front Office and Sales teams, you will directly influence the yield, ADR, and profitability of premium accommodation and world-renowned dining partnerships.

• Supervise; train, and coach reservation agents daily to maintain a 95% service quality benchmark across all telephone, email, and digital inquiries.
• Monitor performance metrics to ensure rapid email response times and high-conversion call standards in line with 5-star luxury service protocols.
• Conduct regular training sessions on property highlights, dynamic room types (from estate suites to village cottages), and exclusive guest experiences to enhance upselling and cross-property bookings.

• Oversee the daily processing of individual and group bookings, block arrangements, wholesale allocations, amendments, and cancellations across all distribution channels.
• Manage and structure complex group and conference quotes ; ensuring accurate quoting for corporate retreats, private events, and weddings across multi-property venues.
• Audit guest reservations and profiles to ensure meticulous attention to detail regarding VIP arrivals, unique guest preferences, dietary requirements (for alignment with fine dining partnerships), and precise billing instructions.
• Enforce absolute guest confidentiality and strict data compliance practices for all high-profile and international clientele profiles.

• Ensure all property revenue streams and technical systems (PMS, Channel Manager, CRS) are fully optimized, integrated, and audit-ready to drive maximum yield and profitability.
• Monitor real-time room availability, dynamic rates, and channel allocations (OTAs, GDS, luxury consortia, and direct channels) to balance occupancy and maximize Average Daily Rate (ADR) across distinct inventories.
• Execute strategic rate changes and restriction settings under the guidance of the Revenue Manager to respond effectively to market demand variations.

• Create; interpret, and present comprehensive revenue, pickup, and forecasting reports independently in the absence of the Revenue Manager.
• Compile and analyze daily, weekly, and monthly pickup reports ; no-show metrics, and market segment data for executive management review.
• Monitor competitor sets and local market trends within Franschhoek to identify demand shifts and highlight revenue-generating opportunities.

• Partner closely with the Front Office and Sales teams across all properties to communicate critical VIP arrivals, group rooming lists,…