Head Receptionist

To serve as a key guest-facing leader, overseeing Reception operations during assigned shifts, guiding the team, and ensuring all service, administrative, and financial procedures consistently meet luxury 5-star standards.

• Take responsibility for the smooth operation of Reception, acting as the senior point of contact in the Front Office Manager's absence
• Manage check-ins, check-outs, guest accounts, and golf-related transactions using the property management system
• Lead and supervise team members, resolve guest queries or complaints effectively, and upsell hotel facilities
• Balance cash, manage floats, and ensure strict control over financial transactions and end-of-shift procedures

• 3-5 years of Front Office experience in a luxury 4/5-star hotel, with at least 1-2 years in a supervisory or senior leadership position
• A relevant hospitality, hotel management, or tourism qualification
• Proficiency in hotel property management systems (Protel is highly advantageous)
• Strong administrative, communication, and cash-up skills, with a flexible approach to working shifts, weekends, and public holidays

Note that consideration will only be given to applicants who have experience in an equal role in the hospitality industry and who are currently resident in or near Somerset West or those who are planning to relocate