Senior Reservationist

We are seeking an experienced and commercially driven Senior Reservationist to join a central reservations office supporting two luxury safari lodges in the White River area.

The ideal candidate will have strong reservations experience, preferably within a luxury hospitality, safari lodge or central reservations environment, with the ability to manage the full reservations process from initial enquiry through to confirmed booking.

This is a hands‑on senior role that combines reservations, sales, administration and team leadership. The successful candidate will assist in establishing and maintaining an efficient central reservations function while supporting and guiding the Reservations & Sales Consultant.

The Senior Reservationist will be responsible for managing and overseeing the day-to-day reservations function for a portfolio of luxury safari properties.

Reporting to the Sales & Marketing Manager, the successful candidate will manage reservations from the initial enquiry through to confirmation, ensuring that all bookings are processed accurately and efficiently.

The role will also involve supporting and guiding the Reservations & Sales Consultant, prioritising daily workloads, maintaining service standards and assisting with the development of an efficient central reservations operation.

• Manage all direct, travel-agent and DMC enquiries from initial enquiry through to confirmed booking.
• Respond to reservations enquiries promptly and professionally via email, telephone and other approved communication channels.
• Prepare accurate quotations based on current rates, availability and booking requirements.
• Convert enquiries into confirmed bookings through effective sales techniques and follow‑up.
• Process provisional and confirmed reservations accurately.
• Monitor provisional bookings and conduct timely follow‑ups.
• Process amendments, cancellations and booking changes in accordance with company policies.
• Maintain accurate guest profiles, booking details and correspondence.
• Ensure all booking information is complete and up to date.

• Maintain accurate rates and availability information.
• Calculate quotations, commissions, deposits and outstanding balances accurately.
• Ensure deposits and payment requirements are clearly communicated and followed up.
• Maintain accurate financial and operational records relating to reservations.
• Ensure all reservations comply with approved rates, policies and procedures.
• Identify and resolve discrepancies relating to bookings, rates or payments.

• Maximise conversion of reservations enquiries into confirmed bookings.
• Identify opportunities for upselling and additional revenue.
• Maintain strong relationships with travel agents, DMCs and other relevant business partners.
• Provide professional and knowledgeable information about the properties, accommodation, activities and guest experiences.
• Maintain a strong understanding of the properties' selling points and current packages or offers.

• Guide and support the Reservations & Sales Consultant with daily reservations activities.
• Assist with prioritising workloads and allocating tasks where required.
• Monitor outstanding enquiries and ensure timely follow‑up.
• Provide guidance on reservations procedures, rates and booking requirements.
• Lead by example and maintain high standards of professionalism and guest service.
• Assist the Sales & Marketing Manager in establishing an efficient central reservations structure.

• Liaise closely with lodge operations teams regarding confirmed and upcoming bookings.
• Ensure complete and accurate guest information is communicated to the relevant lodge…