Hotel General Manager

The Hotel General Manager is a full-time, on-site position based in Wilderness, George, responsible for overseeing the daily operations of a 5-star Boutique Hotel (with accompanying Spa and Restaurant Divisions), a Villa situated next door and an off-site Laundry Services room which is situated in close proximity of the property. This role includes managing front-of-house and back-of-house teams for the Hotel, Spa and Restaurant divisions, ensuring exceptional guest experiences, and maintaining high service standards across all divisions.

The Hotel General Manager will oversee budgeting, forecasting, and cost control, while driving revenue growth and profitability. Daily tasks involve but are not limited to:

- coordinating food and beverage operations, supervising housekeeping and maintenance departments, monitoring occupancy and reservations of the Hotel and Villa, coordinating laundry service operations, and ensuring compliance with health, safety, and regulatory requirements. The Hotel General Manager will also lead staff training, performance management, and stakeholder communication (both internal and external), while supporting group-wide initiatives and reporting to senior leadership.

• Strong General Management and Business Management skills, with experience overseeing hotel or hospitality operations.
• Proven Customer Service skills, with a track record of maintaining high guest satisfaction and handling escalations effectively.
• Demonstrated Budgeting and financial management abilities, including cost control, forecasting, and performance reporting.
• Solid understanding of Food & Beverage operations, including service standards, menu coordination, and supplier management.
• Experience leading diverse teams, with strong people management, coaching, and conflict-resolution skills.
• Excellent organizational, problem-solving, and communication skills, with attention to detail and operational discipline.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.

• South African citizen.
• 10 years industry experience and knowledge.
• Relevant tertiary qualification in Hospitality Management, Business Administration, or a related field preferred.
• Willing to relocate to Wilderness (George), if not already situated within the Wilderness area.
• Availability:
  Immediately.