FOH Guest Experience Manager

Kendrick Recruitment is seeking an experienced and guest-focused FOH Guest Experience Manager to join a luxury hotel in Hoedspruit, Mpumalanga. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, maintaining high standards and creating memorable experiences for guests.

• Oversee daily front-of-house operations to ensure smooth and efficient service.
• Manage the guest journey from arrival through to departure, ensuring a personalised and seamless experience.
• Lead, motivate and support the front-of-house team to maintain exceptional service standards.
• Handle guest enquiries, requests and complaints professionally and efficiently.
• Build strong relationships with guests and anticipate their needs.
• Coordinate with other departments to ensure consistent service delivery.
• Monitor presentation, service standards and operational procedures.
• Assist with staff training, scheduling and performance management where required.
• Ensure the highest standards of luxury hospitality are consistently maintained.

• Previous experience in a front-of-house management or guest experience role within a luxury hotel or lodge.
• Excellent communication, interpersonal and leadership skills.
• A strong understanding of luxury hospitality standards and personalised guest service.
• Exceptional organisational skills and attention to detail.
• The ability to manage guest expectations and resolve challenges confidently.
• A professional, approachable and service-driven attitude.
• The ability to work flexible hours in a fast-paced hospitality environment.

Salary:
Negotiable, depending on experience.