Site HR Operations Coordinator

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of Site HR Operations Coordinator.

In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost-effective position.

Key Tasks

• Work time data collection: attendance, absence, holidays, overtime, night hours, bonus.

• Onboarding for new employees on HR processes.

• First point of contact for employee inquiries.

• Hiring process documentation and preparation of data for contracts.

• Transmission of documents to managers (new employees + changes).

• Ensure incoming inquiries are answered professionally and efficiently.

• Identify and verify that employees are entitled to receive requested information.

• Perform customer‑related data gathering.

• Maintain data accuracy.

• Deliver accurate customer answers.

• Provide friendly, efficient, and effective service to customers.

• Escalate/redirect inquiries when required.

• Accurately document inquiries.

• Support and guide employees and managers on self‑service HR transactions.

• Create tickets and enter data into appropriate systems (e.g., Case Management system).

• Deliver clear, concise, and timely communication.

• Execute HR internal controls.

Customer

• Provide HR process advice to employees and managers.

Stakeholder

• Provide first‑line advice and support on HR policies and processes for local employees and managers.

• Communicate effectively with external providers (e.g., payroll, health & safety provider, medical care).

• Cooperate closely with Business HR / Resourcing specialists regarding new employees joining the business.

• Support Business HR on activities related to contract changes and termination administration.

• Coordinate with Centres of Excellence to administer HR solutions (e.g., training coordination, compensation and benefits administration, reporting and analysis).

Process

• Provide day‑to‑day administrative support focused on set standards and instructions.

• Perform tasks/interactions that address immediate issues (daily, weekly, or monthly reports/deadlines).

• Handle transactional tasks (e.g., data entry, chasing data, ensuring accuracy, running reports).

• Provide support, supervision, and direction where needed.

• Understand and apply key HR concepts, methods, tools, metrics, and standards.

• Use HR systems (e.g., People Soft) and vendor/supplier systems (e.g., Kenexa for recruitment).

• Support and interact with business partners, managers, and employees on procedures and individual cases (e.g., HR administration and calculations).

• Provide advice and support in coordination with MSS/ESS.

People Management

• Member of a team responsible for delivering certain HR initiatives.

Measurement Criteria / KPIs

• Satisfaction survey.

• Quality levels achieved.

• HR scorecard.

• Timelines achieved.

• Employee Opinion Survey.

Qualifications & Experience

Education:

• Graduate degree qualification (desirable).

• HR Certification (desirable).

Experience:

• 1-2 years previous experience in administration or entry level HR role.

• Proficient software skills (MS Word, MS Excel etc).

• Knowledge of labour law (desirable).

Functional Competencies

• Has basic knowledge of HR administration and…