Fast Food Operations Manager

Responsibilities
Operational Management

• Oversee the performance and operations of multiple QSR stores within a designated region.

• Ensure compliance with company policies, brand standards, SOPs, and food safety regulations.

• Conduct regular store visits, inspections, and audits to ensure operational consistency.

• Implement operational improvements to enhance customer experience and operational efficiency.

• Drive store profitability by monitoring sales performance, cost controls, and budget adherence.

• Analyse monthly store P&Ls and implement action plans to improve financial outcomes.

• Forecast staffing needs, stock levels, and operational expenses.

• Lead, mentor, and motivate Store Managers and their teams.

• Recruit, train, and develop high-performing staff across multiple outlets.

• Manage performance, conduct coaching sessions, and enforce disciplinary actions when necessary.

• Foster a culture of accountability, teamwork, and customer-centric service.

• Champion and maintain high levels of customer satisfaction across all stores.

• Resolve escalated customer complaints and ensure prompt corrective actions.

• Ensure stores deliver consistent, high-quality food and service.

• Implement new processes, product rollouts, and operational initiatives across all stores.

• Ensure all stores meet regulatory, hygiene, and safety standards.

• Oversee inventory management, stock ordering, waste control, and shrinkage reduction.

• Ensure equipment is well-maintained and operational downtime is minimised.

• Provide regular performance updates and insights to senior leadership.

• Ensure effective communication channels between head office, store managers, and crews.

• Collaborate with HR, Marketing, Training, and Finance to support cross-functional initiatives.

• 5+ years experience in the QSR industry
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• Minimum 3 years multi-store or area management experience.

• Strong understanding of QSR operations, food safety standards, and customer service delivery.

• Proven experience managing teams of 20+ across multiple locations.

• Valid drivers licence and willingness to travel extensively.

• Strong financial acumen and experience working with store P&Ls.