National Coffee Manager

Location: Kempton Park

Job Description

Red Ember Recruitment, on behalf of our client, is recruiting a National Coffee Manager to join their Gauteng-based team.

This role is office-based and focuses on leading and expanding the national coffee division through sales growth, quality excellence, strong client relationships, and technical development.

Responsibilities:

• Drive strategic expansion of the national coffee division by identifying and executing growth opportunities.
• Lead and manage national coffee sales initiatives in collaboration with regional managers to achieve targets.
• Develop, manage, and maintain strong client relationships, including contract negotiation and SLA compliance.
• Ensure consistent coffee quality standards across all regions, working closely with technicians and operations teams.
• Design, deliver, and document national training programs and workshops for technicians and staff, ensuring compliance with HR training registers and Enterprise systems.
• Oversee inventory and stock management to ensure optimal stock levels within SLA requirements.
• Conduct market and competitor analysis to inform pricing, product offerings, and strategic direction.
• Manage the coffee division budget, monitoring costs while maintaining quality and profitability.
• Collaborate with operations, finance, and other business units to align coffee strategy with overall company objectives.
• Enhance customer experience by implementing service improvement initiatives and addressing customer feedback and complaints effectively.
• Provide technical coffee expertise and advisory support to operations and regional teams.
• Professionalise coffee environments nationally, including product offerings, technician tools, depot workshops, and service standards.
• Drive internal KPIs to ensure all contractual SLAs are consistently achieved across regions.

Requirements

• Matric (required).
• 8–10 years’ technical experience within the coffee industry.
• Proven experience in developing and executing sales strategies.
• Demonstrated leadership experience within a national or multi-regional environment.
• Relevant qualification in business, hospitality, coffee technology, or sales management (advantageous).
• Willingness to travel nationally as required.

Key Skills & Competencies

• Strong attention to detail and deadline-driven approach.
• Excellent time management and organisational skills.
• Strong problem-solving and decision-making ability.
• Effective written and verbal communication skills.
• Strong negotiation and persuasion skills.
• Relationship-building and client management expertise.
• Intermediate proficiency in MS Office.
• Strong business acumen and analytical thinking.
• Ability to lead, motivate, and empower teams.
• Training facilitation and knowledge transfer expertise.
• High integrity, professionalism, and work ethic.
• Adaptability and resilience in a changing environment.

Requirements
Willingness to travel nationally as required. Strong attention to detail and deadline-driven approach. Excellent time management and organisational skills. Strong problem-solving and decision-making ability. Effective written and verbal communication skills. Strong negotiation and persuasion skills. Relationship-building and client management expertise. Intermediate proficiency in MS Office. Strong business acumen and analytical thinking. Ability to lead, motivate, and empower teams. Training facilitation and knowledge transfer expertise.

High integrity, professionalism, and work ethic. Adaptability and resilience in a changing environment.