Technical Manager

Salary: Market related

Location: Edenvale, Johannesburg

Job type:
Permanent

Industry: Manufacturing (Electronics)

Reference: MJ.TM.RDC.

COMPANY DESCRIPTION:

Our client is an electronic communications manufacturer and supplier based in Edenvale and they are looking for a Technical Manager to join their team as soon as possible.

JOB DESCRIPTION / PURPOSE:

The Technical Manager is responsible for leading and managing the Technical Department to ensure the delivery of high-quality technical support, network commissioning, repairs, and after-sales service.

The role is accountable for compliance with SLAs and contractual obligations, continuous system performance improvement, and measurable enhancements in customer satisfaction.

MAIN DUTIES & RESPONSIBILITIES:

Technical & Customer Support Leadership

• Ensure delivery of Outstanding Customer Service across equipment delivery, commissioning, repairs, quoting, and telephone support.
• Monitor response times, service quality, and resolution rates.
• Manage national and international customer support visits where required.
• Oversee 24-hour standby services and define reaction time standards.

Quality Control & Fault Management

• Implement and maintain stringent quality control processes for manufacturing, testing, and run-up operations.
• Design systems to record, analyse, and report manufacturing and field faults.
• Identify recurring issues and communicate findings to R&D.
• Ensure defective parts are reported and returned promptly.
• Include fault and quality analysis in management reports.

Network Commissioning & Maintenance

• Oversee planning, quoting, manufacturing coordination, commissioning, and monitoring of new networks.
• Manage routine maintenance and callouts.
• Ensure technicians are properly equipped, compliant, and submit required documentation.
• Monitor performance of RDC networks and manage SMS maintenance response processes.

Departmental Management & Process Control

• Develop, implement, and continuously improve departmental policies, procedures, and systems.
• Ensure strict compliance with approved directives for product or system changes.
• Maintain full operational oversight of daily technical activities.
• Monitor stock control systems and maintain accurate inventory records.
• Maintain a current risk register and protect confidential information.

Service & Repairs Department Oversight

• Manage workflow and target a 3-day turnaround time on repairs.
• Control service standards, labour performance, product quality, cost efficiency, and wastage.
• Maintain a safe and secure working environment, including programmer security controls.
• Review weekly operational reports from the Service & Repairs Supervisor.

Planning & Resource Allocation

• Plan annual maintenance, upgrades, commissioning projects, and resource allocation.
• Communicate plans effectively to management and cross-functional teams.

Training & Development

• Conduct internal technical training and maintain up-to-date training materials.
• Provide structured customer training programs.
• Ensure continuous skills development within the department.

Reporting & Communication

• Submit accurate weekly management reports.
• Compile and present monthly EXCO reports.
• Maintain proactive communication with Production, Sales, Accounts, and Stores.

People Management

• Assess staffing needs and manage recruitment.
• Define and review roles and responsibilities.
• Implement performance management systems.
• Address underperformance through formal processes where necessary.

EDUCATIONAL REQUIREMENTS:

• Matric
• Degree preferred (Business / Engineering / Tech) or equivalent proven performance

EXPERIENCE AND SKILLS REQUIRED:

• Minimum of 3 years experience in a similar managerial role
• Strong technical background in electronic systems and network infrastructure
• Proven leadership and operational management experience
• Quality control and process improvement expertise
• Strong analytical and reporting capability
• Excellent customer engagement and communication skills
• Ability to manage risk, compliance, and cross-functional coordination

By submitting your CV, you acknowledge and agree that:

We endeavour to respond to all applications. However, if you do not hear from us within 14 days, please consider your application unsuccessful.