National Coffee Manager

Our client is seeking an experienced and dynamic National Coffee Manager to elevate the coffee experience nationwide. This role combines strategic sales leadership, technical expertise, and team development to drive revenue growth, ensure exceptional product quality, and foster lasting relationships with clients and technicians.

• Matric; relevant tertiary qualification advantageous.
• 8–10 years’ technical experience in the coffee industry.
• Proven experience in sales strategy development and execution.
• Strong experience in training, client management, and team leadership.

• Excellent written and verbal communication.
• Strong leadership, negotiation, and persuasive skills.
• Problem-solving, analytical thinking, and decision-making capabilities.
• Attention to detail, punctuality, and time management.
• Ability to build strong relationships and foster teamwork.
• Proficiency in MS Office; passion for training and coaching.
• Adaptable, motivated, and committed to delivering excellence.

• Lead the growth and expansion of the coffee division, identifying new market opportunities.
• Develop and maintain strong client relationships, negotiating contracts and ensuring satisfaction.
• Drive sales initiatives and collaborate with regional managers to achieve targets.
• Conduct workshops and training programs for staff and technicians, documenting all learning outcomes.
• Implement and maintain high-quality standards for coffee products and machines.
• Manage inventory efficiently and ensure SLAs are met across regions.
• Analyse market trends and competitor activities to inform strategy.
• Provide technical support and advice related to coffee equipment and solutions.
• Enhance the overall customer experience, incorporating feedback to improve service.

Market related