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Service Operations Manager

Job in Carletonville, 2495, South Africa
Listing for: Johnson Controls
Full Time position
Listed on 2026-03-05
Job specializations:
  • Management
    Operations Manager, Program / Project Manager, General Management, Healthcare Management
Job Description & How to Apply Below
Location: Carletonville

What You Will Do:

As the Service Operations Manager for HVAC/R at Johnson Controls, you will oversee the operational functions of service delivery, ensuring that service levels meet customer expectations. You will:

  • Manage the service delivery teams, ensuring effective execution of maintenance and repair contracts.
  • Develop operational procedures that enhance service quality and efficiency.
  • Drive continuous improvement initiatives in service operations.
  • Collaborate with sales teams to identify and capitalize on service expansion opportunities.
  • Ensure compliance with safety regulations and company policies.
  • How You Will Do It:

    You will succeed in this role by leveraging your leadership skills and technical expertise. Your responsibilities will include:

  • Monitoring service performance metrics and implementing corrective actions as necessary.
  • Providing training and mentorship to service personnel.
  • Managing budgets and resources effectively to meet operational goals.
  • Building strong relationships with clients to ensure satisfaction and retention.
  • Conducting regular reviews of service agreements and contracts.
  • What We Look For:

    Required:

  • University degree in Engineering, Technical Sciences, or a related field.
  • Minimum 6 years of experience in service operations management within the HVAC/R industry.
  • Strong understanding of HVAC/R systems and their operational requirements.
  • Excellent communication and interpersonal skills.
  • Proficiency in project management and team leadership.
  • Ability to analyze data and make informed decisions.
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