Branch Delivery Sales and Service Team Leader Job Century City Western Cape South Africa,Management

Location: Century City

Description

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service

Hello Future Branch Delivery Sales and Service Team Leader

Welcome to FNB
, the home of the #changeables
. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.

As part of our FNB Points of Presence (POP) team, the Branch Delivery Sales and Service Team Leader plays a critical role in leading, coaching, and supporting the branch sales and service team to achieve performance targets while delivering consistently exceptional customer experiences.

This role is accountable for driving sales performance, ensuring strong service delivery, embedding compliance and governance, and developing capable, high performing teams in a dynamic branch environment.

Now’s the time to imagine your potential in a leadership role where people capability, customer excellence, and commercial outcomes come together.

Are you someone who can:

Lead and support the sales and service team to achieve and exceed agreed targets

Drive sales across product and campaign initiatives to optimise growth and profitability

Deliver customer experience excellence aligned to organisational values and service standards

Communicate service solutions clearly and secure customer and stakeholder buy in

Ensure product knowledge and advice provided is technically accurate and compliant

Engage customers to understand unique requirements and support value optimisation and product integration

Manage and grow the active customer account base within the branch

Analyse customer insights and business data to identify service and sales improvement opportunities

Provide regular reporting on service delivery, customer targets, and SLA performance

Leadership, People & Performance Responsibilities

Manage team delivery against goals within the area of responsibility

Set meaningful stretch goals and motivate team achievement

Provide ongoing coaching, guidance, and performance feedback

Identify development needs and ensure personal development plans are created, implemented, and reviewed

Create a development culture where learning, insights, and best practice are actively shared

Manage performance moderation, recognition, disciplinary, and retention processes in line with HR policies

Participate in Talent Management practices and succession planning

Implement Employment Equity plan targets in recruitment and employee movement activities

Resolve conflict and respond to employee concerns in a timely and fair manner

Ensure effective transfer of skills across functions within the team

Compliance, Risk & Governance

Ensure full compliance with statutory, legislative, policy, and governance requirements

Implement and embed relevant policies and practice standards across the team

Maintain up to date knowledge of legislative changes, industry best practice, and internal compliance requirements

Ensure system and process compliance and address audit findings effectively

Identify, assess, and manage risks within the area of accountability

Provide input into governance and compliance process improvements

Educate team members on risk management, compliance expectations, and process enhancements

Participate in specialist risk and governance forums where required

Qualification & Experience Requirement

Minimum Qualification:
Grade 12/ NQF Level 4

Preferred

Qualification:

NQF Level 5 Certificate in Banking, Business Management, or related fields

1–3 years of experience in sales, management and/or preferred supervisory experience

You will be an ideal candidate if you possess the following:

Proven leadership experience within a sales and service branch environment

Strong track record of achieving sales, service, and customer experience targets

Solid understanding of compliance, risk, and governance within financial services

Experience coaching, developing, and managing team performance

Ability to analyse data and translate insights into practical actions

You will have access to:

Leadership opportunities within a dynamic Points of Presence environment

Ongoing learning and development aligned to leadership and sales excellence

Exposure to cross functional collaboration and communities of practice

The opportunity to influence customer outcomes, team capability, and business growth

You can be a match if you are:

Customer obsessed with a passion for service excellence

Results driven and motivated by team success

Confident in influencing, coaching, and communicating

Ethical, disciplined, and risk aware

Analytical and comfortable working with data and insights

Adaptable, resilient, and energised by a fast-paced environment

Committed to developing people and building high performing teams

Apply now if you are ready to take the next step in your leadership career as an FNB Points of Presence:
Branch Delivery Sales and Service Team Leader
, leading teams to deliver outstanding…


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