Workshop Manager Pinetown

Workshop Manager

Pinetown

The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and manufacturer procedures. By maintaining strong customer relationships, supporting service solution sales, and continuously improving workshop performance through KPI management and operational excellence, the Workshop Manager plays a key role in achieving business and financial objectives.

• Manage and plan daily workshop operations, lead and motivate workshop and service staff.
• Set routines for daily planning, WIP and parts follow-up meetings.
• Conduct regular meetings with workshop staff and technicians.
• Minimise WIP below 50 open job cards and capitalise on hours sold.
• Develop, implement and monitor standards and routines, maintain high cleanliness and tidiness.
• Monitor workshop tools and equipment condition, arrange purchase, repair, calibration.
• Handle deviations, initiate proper actions and escalations.
• Promote Dealer Operating Standards to ensure uniform quality standards in all areas.
• Coordinate spare parts activity to ensure parts availability, adhere to service exchange and warranty parts procedures.
• Manage workshop facilities and HSE together with Safety Officer.
• Create shift schedules for work shifts.
• Track daily workshop reporting: WIP, efficiency, productivity, debtors and creditors.
• Develop and manage customer relationships, meet customer needs, develop future service solutions.
• Build and maintain relationships with customer representatives.
• Process complaints, handle major or complicated complaints.
• Assist workshop personnel and customers regarding technical issues.
• Participate in meetings with key customers when required.
• Increase service solutions sales by developing, maintaining, and communicating the services portfolio and solutions according to customer needs.
• Market and communicate services solutions to existing and potential customers.
• Coordinate and follow up service salesman activities if required by reporting line.
• Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
• Monitor workshop pricing and discounts to ensure they meet the established level.
• Cooperate with other local and distributor departments to develop, maintain, and communicate the service strategy, portfolio, and solutions.
• Follow up workshop results – develop the workshop business by following up budget, results, operational targets and taking measures to achieve set targets.
• Manage and analyse the workshop’s running costs and expenditure budget.
• Regularly follow up service business and financial results.
• Set, monitor, maintain and follow up KPIs.
• Work with and handle applicable licenses for the workshop operations, monitor possible developments.
• Analyse current standards to identify and present opportunities for improvements of the workshop.
• Proactively initiate improvement activities, ensuring conditions to achieve workshop goals.
• Oversee all internal, warranty, and onsite workshop and staff maintaining and communicating the services portfolio and solutions according to customer needs.

• Matric.
• Minimum 5 years experience in similar role.
• Strong planning and leadership skills.
• Diesel Certificate.
• Code 14 licence.

• Team Leadership.
• Team player.
• Confident and proactive approach – anticipates issues and requirements.
• Read and Write in English.