General Manager; Small Business

In order to be considered, the following is required:

• Proven management experience in a service-based business, preferably in furniture care, cleaning, repairs, retail or related industries
• Strong leadership and team management skills
• Experience in operations, customer service and financial oversight
• Excellent communication and problem-solving abilities
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in basic business software and reporting tools

• Leadership and people management
• Operational planning and execution
• Customer relationship management
• Financial and commercial acumen
• Sales and negotiation skills
• Decision‑making and accountability
• Time management and organization
• Conflict resolution

• Oversee day-to-day operations of the business, including scheduling, service delivery, logistics and administration
• Ensure efficient workflow and timely completion of customer jobs
• Develop and implement operational processes to improve productivity and service quality
• Monitor inventory, equipment and supply requirements

• Recruit, train, supervise, and motivate technicians, office staff and contractors
• Set performance expectations and conduct regular staff evaluations
• Foster a positive, accountable and customer‑focused workplace culture
• Manage staff schedules, attendance and performance issues

• Ensure exceptional customer service standards are maintained
• Resolve customer complaints and service issues professionally and promptly
• Build and maintain relationships with furniture retailers, insurers, manufacturers and commercial clients
• Maintain high customer satisfaction and retention levels

• Drive revenue growth through new business development and customer retention strategies
• Identify partnership opportunities with furniture stores, interior designers and property managers
• Monitor sales performance and develop strategies to achieve targets
• Assist with marketing initiatives, promotions and local networking opportunities

• Manage budgets, expenses, cash flow and profitability
• Review financial reports and monitor key business metrics
• Approve purchases and manage operational costs effectively
• Work with ownership/accountants to ensure accurate reporting and compliance

• Ensure all repair and protection services meet company quality standards
• Maintain compliance with health, safety and applicable business regulations
• Implement and monitor quality control procedures
• Ensure proper handling and use of chemicals, tools and service equipment