Branch Manager (Non-Destructive Testing

Purpose of the role

The Branch Manager holds end-to-end responsibility for the operational, financial, commercial and people performance of the branch. The incumbent will drive revenue growth and client retention, ensure all projects are executed in accordance with contractual and regulatory requirements, maintain the branch’s certification and accreditation standing, and build a high-performing, safety-conscious team aligned to Group values.

Key Responsibilities

Operational leadership

▪ Perform core managerial functions - planning, organising, leading, controlling and monitoring - with a high degree of autonomy

▪ Prepare and present weekly, monthly, quarterly and annual operational performance reports

▪ Implement systems and policies ensuring every project is executed in line with the purchase order, contract and quotation

▪ Identify and mitigate operational and project risks to safeguard organisational integrity

▪ Conduct effective Root Cause Analysis and implement corrective and preventative actions

▪ Proactively manage suppliers, conduct evaluations and identify improvement opportunities

Project and contract lifecycle management

▪ Manage the full lifecycle of awarded projects and contracts from mobilisation to close-out

▪ Maintain an up-to-date register of pipeline and executed projects, including commercial terms, key stakeholders and timelines

▪ Coordinate and mobilise internal stakeholders to ensure successful project execution

▪ Track projects against timelines, deliverables and budgets, and prepare monthly project reports

▪ Maintain all project records on Zoho, or any other platform adopted by the Company

Commercial and business growth

▪ Drive sustainable growth of the entity through new opportunity identification, market expansion and diversification initiatives

▪ Convert enquiries into secured work at or above the branch conversion target

▪ Consistently identify opportunities to upsell and cross-sell services and solutions

▪ Establish and maintain strong, long-term client relationships built on a superior customer experience

▪ Develop and execute strategic marketing and client growth initiatives

▪ Collaborate with technical teams to provide expert advice and support on service offerings

▪ Build and maintain strategic relationships with internal and external stakeholders

Financial management

▪ Report into Group Finance on all financial matters, submitting complete and accurate branch results within aligned reporting deadlines for consolidation purposes

▪ Prepare and analyse monthly management accounts, forecasts and financial reports

▪ Manage budgets, cost controls and expenditure across all branch projects

▪ Conduct monthly audits of debtor reconciliations, resolving queries and complex matters promptly

▪ Ensure timely allocation of receipts, claims and credit notes, and proactively collect outstanding debt

▪ Implement systems ensuring invoices are issued timeously with all supporting documentation obtained from customers

▪ Control costs, mitigate financial risk and meet cash flow targets

▪ Participate in the planning and budgeting process with a specific focus on growth initiatives

▪ Drive cost-effective operating structures, efficiency, waste reduction and scalable processes

Compliance, quality and safety

▪ Ensure the branch and all projects are executed in accordance with applicable legislation and regulations

▪ Maintain all company, personnel and equipment certifications in a current and audit-ready state

▪ Uphold the branch quality management system and support internal and external audits

▪ Ensure full compliance with the Occupational Health and Safety Act and client site requirements

People and culture

▪ Lead, develop and retain the branch team, including technicians, supervisors and administrative staff

▪ Manage resource planning, deployment and utilisation across projects and client sites

▪ Drive performance management, development planning and skills advancement within the branch

▪ Create and maintain a positive work climate that energises employees, minimises disruption and maximises productivity, aligned to Group values

Minimum Requirements

Qualifications

▪ National Diploma or Degree in Engineering…