Regional Operations Manager

Red Ember Recruitment (PTY) Ltd | Permanent

Kempton Park, South Africa

Red Ember Recruitment is seeking a Regional Operations Manager on behalf of our client based in Kempton Park within the retail sector.

This is a senior commercial leadership role responsible for driving performance, profitability, and operational excellence across multiple retail stores within a high-volume, fast-paced environment.

The successful candidate will act as a strategic business partner to leadership, taking full ownership of regional performance, including P&L, team leadership, and stakeholder engagement.

• Full ownership of regional P&L, including revenue, costs, and margins
• Analyse store performance and identify revenue growth opportunities
• Drive sales performance and maximise revenue per square meter
• Manage budgets including staffing, stock, and operational costs
• Prepare and present monthly performance reports

• Oversee daily operations across multiple retail stores
• Monitor KPIs and implement corrective action where needed
• Ensure optimal staffing and scheduling in a 24/7 environment
• Maintain compliance with health, safety, and operational standards
• Oversee stock control, inventory management, and shrinkage prevention

• Act as the main operational contact with key stakeholders
• Ensure compliance with lease agreements and operational requirements
• Build and maintain strong relationships with internal and external partners

• Lead and develop a team of Store Managers
• Drive a high-performance, accountable team culture
• Manage IR processes in line with labour legislation
• Support talent development and succession planning

• Ensure consistent, high-quality customer experience across all stores
• Drive visual merchandising and brand standards
• Address and act on customer feedback

• Work closely with HR, Finance, Buying, and Marketing teams
• Support business initiatives, promotions, and operational improvements

• Relevant tertiary qualification in Retail Management, Business Administration, or similar
• Minimum 5 years’ experience in multi-site retail management
• Proven track record managing P&L and driving commercial performance
• Strong experience in stock management and inventory control
• Solid understanding of labour legislation (LRA, BCEA) and IR processes
• Experience in high-volume or complex retail environments
• Exposure to airport or concession-based retail environments is advantageous
• Strong systems knowledge (POS, reporting, inventory systems)
• Strong commercial acumen
• Assertive leadership and decision-making ability
• High resilience in a fast-paced, high-pressure environment
• Strong problem-solving and analytical thinking