Client Success Manager

The Optix Client Success Manager (CSM) forms part of the Client Experience team and serves as the direct point of contact for Optix's clients post-sales. The CSM is responsible for managing assigned client relationships across Enterprise, Mid-Market, and SME segments — engaging electronically and in person to ensure expectations are not only met but consistently exceeded.

Sitting at the centre of the Client Experience function, this role plays a crucial part in the overall success of the Optix Suite of Solutions, helping clients identify, isolate, and better understand the role of risky driving behaviour and non-compliance across their drivers and fleets.

The CSM actively manages client relationships to reduce churn, grow existing revenue, and influence new sales opportunities — building trusted advisor relationships with key stakeholders and executive sponsors across multiple levels of each client organisation.

Core Accountability: Build strong, lasting client relationships through exceptional post-sales support and strategic guidance — driving retention, growth, and measurable risk reduction by helping clients optimise their use of the Optix Suite of Solutions.