RSA - Retail Travel Consultant (Worcester, Western Cape

RSA - Retail Travel Consultant (Worcester, Western Cape)

Job no: 532045
Brand: Flight Centre Brand
Work type: Full time
Location: Cape Town
Categories: Sales and Customer Service

Love travel. Love great conversations. Love the thrill of closing a sale.

At Flight Centre, our Travel Consultants in Worcesterspend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast-paced, customer-facing retail environment where personality, performance, and customer experience all matter.

This role is rewarding, but it’s not easy - especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high-volume customer conversations, all while building confidence in a dynamic retail environment.

At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point-and-click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.

As a Travel Consultant, you will work full time, on site in our Worcester retail store, on a rotating roster across a 7-day trade. This is a target-driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.

You will take ownership of the customer journey from first enquiry through to booking and follow-up, selling complete travel solutions - not just flights.

• Convert customer enquiries into confirmed bookings through consultative sales conversations
• Work toward individual KPIs and sales targets, earning commission on every sale
• Sell end-to-end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
• Build a loyal base of new and repeat customers — from simple domestic trips to complex international holidays
• Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
• Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

• You enjoy working toward targets and are motivated by results and commission
• You are confident asking for the booking and closing the sale
• You balance great customer experience with delivering results
• You stay organized, resilient, and positive when things get busy

• Minimum 3 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
• Strong communication skills and confidence selling in person and over the phone
• High attention to detail and strong computer skills, with confidence using multiple, complex systems
• International travel experience
• Matric
• Availability to work full-time hours, including weekends and public holidays

• Competitive base salary plus uncapped commission
• Clear performance metrics and transparent earning potential
• Career progression opportunities across Flight Centre’s global brands
• Industry travel discounts and opportunities to experience the products you sell
• A performance-driven team environment that celebrates results and development

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate success at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel - and that passion shows.
• Personal connections: We are a big business founded on personal relationships.
• Diversity,…