Used Vehicle Sales Manager

Company Description

Westvaal Motor Group is a family-owned dealership group established in 1975, offering a wide range of vehicle brands including Opel, Isuzu, Peugeot, Citroen, VW, Ford, Renault, Honda, Foton, MG, Hyundai, Fiat, Alfa Romeo, and Isuzu Trucks. With dealerships across six provinces in South Africa, the group focuses on high-quality service delivery and long-term customer relationships. Westvaal is committed to personalized, professional, and dignified customer care, ensuring each customer is treated as an individual rather than a number.

Guided by its vision and mission, the group emphasizes client satisfaction, innovation, and best-in-class service standards. The Westvaal experience centers on choice, quality, value, and tailor‑made packages that meet diverse motoring needs.

The Used Vehicle Sales Manager is a full-time, on-site role based in Mashishing. This role is responsible for managing the used vehicle sales department, including setting sales targets, monitoring performance, and driving profitability while maintaining exceptional customer service standards. Day-to-day tasks include overseeing stock selection and pricing, coordinating vehicle display and merchandising, and ensuring accurate documentation and compliance with dealership policies.

The Used Vehicle Sales Manager will lead, mentor, and motivate the sales team through coaching, training, and performance reviews, and collaborate with other departments to optimize trade‑ins, marketing campaigns, and customer retention. The role also involves handling key customer negotiations, resolving escalated issues, and reporting sales results and market trends to senior management.

• Proven experience in used vehicle sales management or a similar automotive sales leadership role, with a track record of meeting or exceeding sales targets.
• Strong people management skills, including team leadership, coaching, performance management, and the ability to build a high-performing sales culture.
• Solid understanding of used vehicle pricing, stock management, trade‑in evaluation, and market trend analysis within the motor industry.
• Excellent customer service and relationship‑building skills, with the ability to handle negotiations, resolve conflicts, and maintain long‑term client loyalty.
• Competence in basic financial and administrative processes, including sales reporting, margin management, and adherence to compliance and dealership standards.
• Effective communication and interpersonal skills, with the ability to collaborate with internal stakeholders and represent the Westvaal brand professionally.
• Comfort with using dealership systems, CRM tools, and standard office software to manage sales activities and customer data.
• Completed secondary education (Matric or equivalent); a relevant qualification in sales, business, or marketing is advantageous.
• Previous experience in a franchised dealership environment and familiarity with multiple vehicle brands will be beneficial.