Trade Partner Travel Coordinator

Location: Constantia

Inbound DMC & Safari Company based in Constantia, Cape Town is looking for a Trade Partner Travel Coordinator, this is a decision-making, relationship-owning, department-shaping role at the heart of their trade partner engagement strategy.

If you're a self-starter with deep East and Southern Africa product knowledge, a background in Destination Management, and the confidence to operate autonomously we want to hear from you.

This is a critical pillar in their trade partner engagement, and the suitable candidate will help conceptualise and build trade partnerships.

Duties:

Lead trade partner engagement independently making decisions on the fly without needing to be managed
Conceptualise and help set up our FAM department structure from the ground up
Manage upward effectively to the Sales Team and Head of Department
Build and deliver tailored itineraries that showcase our camps and 3rd party logistics with authority
Act as the go-to expert for agents advising confidently on camp portfolio, routing, and supplier logistics
Own end-to-end booking coordination for trade partners from first enquiry to flawless departure
Craft accurate, compelling quotes with a focus on upselling experiences that delight clients
Negotiate partner rates in coordination with the Product Manager and Sales Team
Maintain meticulous booking files and ensure every logistic is perfectly executed

Requirements:

Matric
Travel & Tourism / Hospitality qualification (advantageous)
Tour Plan or similar booking system
Google Suite proficient
Minimum 3 years in the luxury inbound travel industry
EA (Destination Management) background essential;
Southern Africa experience a strong plus
Proven experience building itineraries and advising trade partners with confidence and depth
A genuine self-starter
TP (Tour Producer/Operator) experience advantageous
Deep product knowledge of East & Southern Africa, especially Tanzania and Kenya
Comfortable managing up — you can communicate clearly and assertively with senior stakeholders
Calm under pressure, detail-obsessed, and a true team player who also leads when needed
Exceptional English communication; additional European languages a bonus
You've travelled Africa — personally or professionally — and it shows