FNB Community Advisor

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Hello Future Community Advisor

Welcome to FNB , the home of the #changeables
. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer-centric financial solutions.

As part of our
FNB Points of Presence (POP)team, the
Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB's standards.

Now's the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)

• Serve customers promptly and professionally, ensuring their needs are fully understood

• Deliver an excellent customer experience aligned to Balanced Scorecard service standards

• Achieve net profit growth through effective sales and service support

• Manage the migration of customers from traditional transactions to Self-Service and digital channels

• Grow the active customer account base to expand overall client engagement

• Identify and maximise cross-sell opportunities to strengthen customer relationships

• Track, control, and influence sales activities to achieve predetermined sales targets

• Track, control, and influence service activities to improve service efficiencies

• Provide efficient administration through careful planning,accurate reporting, andtimelyinformation updates

• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines

• Produceaccurateand reliable sales and service statistics for management and decision‑making

• Comply with governance, legislative, and audit requirements

• Uphold FNB's Golden Rules processes and procedures consistently

• Take accountability for self‑development and continuously grow personal capability

• Minimum Qualification:
  Grade 12/ NQF Level 4

• Preferred
  
  Qualification:
  
  NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

• 1-3 years of experience in customer‑facing environments, service delivery, or client support within financial services

• Excellent communication and relationship‑building skillsand an ability to engage diverse customer needs

• Confidence in guiding customers toward digital and Self‑Service solutions

• Ability toidentifysales opportunities and support portfolio growth

• High levelsof accuracy, discipline, and adherence to process

• Strong organising, planning, and time‑management capability

• Commitment to delivering consistent, exceptional service

• A customer‑facing role within the FNB Points of Presence network

• Exposure to digital enablement, customer engagement, and frontline service practices

• Ongoing learning and development aligned to service, sales, and operational excellence

• A collaborative, supportive branch environment focused on customer delight

• Customer‑centric with a passion for delivering exceptional experiences

• Motivated by achieving performance targets

• Organised and detail‑driven with strong follow‑through

• Ethical, compliant, and aligned to governance requirements

• A strong team player who builds positive working relationships

• Proactive in your learning and personal development

All appointments will be made in line with First Rand Group's Employment Equity Plan . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.