Field Service Engineer

Acute Care Technology

Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more.

On Site

Responsible for performing all functions required to provide technical support, service and repair for ZOLL product lines. The Field Service Engineer must understand and comply with all ZOLL procedures, work instructions and timelines pertaining to product service and management of customer complaints. Service work will be conducted at the customers' site (hospital) and occasionally at the ZOLL facility.

• Respond to requests from customers, Sales, Clinical staff, Distributors and/or end-users for technical support. This includes telephone and email support and hands‑on troubleshooting and repair activities.
• Schedule and perform Planned Preventive Maintenance, troubleshooting, repair and testing of product lines at the customer hospital site or at the ZOLL service center as required.
• Work in accordance with all current released procedures, test methods and forms.
• Complete all required service documentation in ZOLL systems in a timely manner for device service history files and compliance regulations.
• Provide technical training of ZOLL product to ZOLL distributors or clinical staff as directed.
• Maintain system setup, removal, service and other event documentation in compliance with ZOLL and federal medical device reporting requirements.
• Comply with Corporate and local complaint handling procedures for product lines including device investigations, writing investigation reports.
• Provide input to manufacturing engineering, supply chain and R&D teams to improve performance and reliability of product lines based on findings in the field.
• Support ZOLL sales, clinical associates and others as requested with console setup and operational training for ZOLL product lines.

• Bachelor's Degree in Electrical Engineering or Biomedical Engineering (preferred)
• 4‑6 years of hands‑on experience in troubleshooting and repair of medical equipment in the hospital, clinic or corporate environment. Hospital Biomed experience highly preferred.

• A thorough understanding of FDA and ISO 13485 medical device quality system standards and requirements.
• Must be self‑motivated, use independent judgment and be able to prioritize scheduled workload to meet daily and monthly business requirements and objectives.
• Must have excellent communication and organizational skills and a customer‑focused attitude, comfortable working in busy hospital environments.
• Strong technical skills in electromechanical and/or other medical devices.
• Ability to interact with different types of customers professionally and calmly in various situations including hospitals, understand, assess, and escalate customer problems to the international ZOLL organization in a timely manner.
• Excellent organizational and follow‑through skills, mature interpersonal skills, self‑motivated and problem solver.
• Demonstrated self‑discipline and time management skills. Able to perform multiple tasks efficiently and on time without the need for close daily supervision.
• Strong attention to detail and accuracy in workmanship and documentation compliance is required.
• Positive, flexible attitude, responsible, dependable, reliable, professional and customer‑focused behavior.
• Ability to utilize tools including databases, spreadsheets, email and other means available to effectively perform the required tasks.
• Strong written and verbal skills with knowledge of standard Office computer applications.
• Must be able to work independently as well as in a team environment under the direction of the ZOLL Circulation US service manager.

• 80% domestic travel and occasional international air travel is required, with non‑standard working hours.

• Standing – Constantly
• Walking – Constantly
• Sitting – Occasionally
• Lifting – Constantly
• Carrying – Constantly
• Pushing – Constantly
• Pulling – Constantly
• Talking – Occasionally
• Hearing – Frequently
• Repetitive Motions – Constantly
• Eye/Hand/Foot Coordination – Constantly

• Extreme cold – Occasionally
• Extreme heat – Occasionally
• Humidity – Occasionally
• Wet – Occasionally
• Noise – Frequently