Support Engineer – Machine Vision Systems

Somerset West, South Africa

We’re looking for a passionate, hands‑on Support Engineer to join our growing team. You’ll play a critical role in bringing our advanced machine vision systems to life on client sites across the mining industry — from installation and commissioning to ongoing support and remote troubleshooting.

This is a dynamic, customer‑facing role where you’ll combine technical expertise with real‑world problem‑solving in exciting industrial environments. You’ll report to the Support Technical Lead.

• Install and commission state-of-the-art machine vision systems on client equipment (conveyor belts, flotation cells, etc.).
• Configure sensors, IP cameras, IP lasers, network switches, LED lighting, and low‑voltage power systems.
• Perform software installation, XML configuration, and system handovers with client training.
• Provide ongoing remote monitoring, diagnostics, and troubleshooting of deployed systems.
• Debug complex issues involving sensors, OPC communication, and data integrity.
• Collaborate with client IT teams on network infrastructure and pre‑installation planning.
• Develop smart troubleshooting tools and SOPs to improve support efficiency.
• Build strong, long‑term relationships with clients through exceptional technical support.

• Bachelor’s Degree or Diploma in Electrical Engineering, Electronic Engineering
  , or a related technical field.

• 2-4 years’ hands‑on experience in mining, minerals processing, or industrial electronics.
• Field support experience in harsh industrial environments.
• Strong troubleshooting skills with electronics (power supplies, PLCs, IP cameras, Wi‑Fi, flood lights, etc.).
• Experience with networking infrastructure, servers, firewalls, and database hosting.
• Knowledge of OPC communication is a big advantage.
• Passion for problem‑solving and delivering outstanding customer service.
• Ability to work independently and thrive in a fast‑paced environment.