Senior Field Operations Technician

Our client, a rapidly expanding telecommunications provider, is seeking a dedicated and skilled Senior Field Operations Technician to join their operational team in Klerksdorp, North West . This hands-on role is crucial for the installation, maintenance, and repair of telecommunications infrastructure across various customer sites. You will be responsible for ensuring the high quality and reliability of our client's network services by performing intricate technical tasks in the field.

The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a commitment to customer satisfaction. This is an excellent opportunity for an experienced technician looking to take on more responsibility and contribute to a growing company in the North West region. We are looking for a self-starter who can work independently and efficiently, adhering to safety protocols and company standards.

Join our client and play a vital role in keeping communities connected.

• Perform installations, configurations, and troubleshooting of telecommunications equipment, including routers, switches, fiber optic cables, and wireless access points.
• Conduct routine maintenance and diagnostic tests on network infrastructure to ensure optimal performance.
• Respond to service calls and resolve technical issues promptly and efficiently in the field.
• Diagnose and repair faults in telecommunications lines and equipment.
• Ensure all work is performed in accordance with company standards, safety regulations, and customer requirements.
• Maintain accurate records of work performed, equipment used, and time spent.
• Provide technical support and guidance to junior technicians.
• Collaborate with the network operations center (NOC) to resolve complex issues.
• Manage inventory of tools and equipment, ensuring they are in good working condition.
• Adhere to all health and safety policies and procedures.

• Minimum of NTC 3 or equivalent qualification in Electrical Engineering, Telecommunications, or a related field.
• At least 5 years of experience as a Field Technician in the telecommunications industry.
• Proven experience with fiber optics, copper cabling, and wireless technologies.
• Strong understanding of network fundamentals, including TCP/IP, DNS, and DHCP.
• Ability to interpret technical drawings, schematics, and manuals.
• Proficiency in using testing and diagnostic equipment.
• Excellent problem-solving and diagnostic skills.
• Valid driver's license and a clean driving record.
• Ability to work flexible hours, including weekends and evenings, as needed.
• Good communication and customer service skills.

Our client offers a competitive hourly wage, overtime opportunities, a comprehensive benefits package including medical aid and a retirement fund, company vehicle and fuel allowance, and extensive training programs. Technicians will benefit from working in a dynamic field environment in and around Klerksdorp , opportunities for career advancement, and the satisfaction of ensuring vital communication services are operational. We also provide all necessary tools and safety equipment.