Housekeeping Supervisor

Reservations Supervisor

room2 Southampton

Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.

With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK

As a Room Maker Supervisor, you will set the standard for your room making team, inspiring them to deliver a consistently high standard of cleanliness, by leading from the front. You will be responsible for leading a team of room makers on a shift basis, regularly liaising with the hometel management to deliver guest satisfaction through room cleanliness and availability.

• Play a part in the overall Employee Satisfaction with our Hometel leading and motivating your colleagues on a daily basis
• On job training and development of the room making team
• Engagement in local / community activities

• Deliver personal and memorable guest service when interacting with guests, communicating with front desk staff as required
• Being a home maker resource
• Sharing best practice with wider room2 room making team

• Completing cleaning procedures for guest rooms, public areas, and back-of-house space
• Inspecting colleagues work to ensure spotless standards and delivery of a perfect first impression every time.
• Monitor inventory of cleaning supplies and equipment, ordering replacements as needed .
• Implementing new cleaning techniques or technologies to optimize efficiency
• Coordinating with other departments such as maintenance to address repair needs

• Ensuring all products used are in line with our Company policy
• Control product usage, identifying cost-saving opportunities.
• Ensure the correct disposal of refuse
• Keep the team engaged in Team Planet initiatives

• Train new staff on cleaning and maintenance tasks
• Monitor the quality of cleaning and ensure standards are met
• Ensure compliance with safety and hygiene standards
• Handle guest requests and concerns
• Communicate closely with the hotel manager and other departments
• Lead and motivate the on-shift home making team
• Ability to work independently and as part of a team
• Knowledge of health and safety regulations
• Experience with industrial cleaning equipment and products
• Ability to handle the physical demands of the job
• Flexibility to work various shifts

• Competitive salary up to £13.23ph and discretionary bonus scheme
• 1 free night stay annually at our properties, with generous employee discounts thereafter.
• Loyalty rewards and referral bonuses.
• Company sick pay scheme.
• 2 paid volunteer days per year and annual fundraisers.
• Additional annual leave with length of service.
• Cycle to work scheme and use of gym facilities in our hotels.
• Access to activity workshops and an Employee Assistance Programme.
• Regular social activities.

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