Deputy General Manager

Hotel Operations Manager – 5★ Harbour Hotel Southampton

Luxury Lifestyle. Exceptional Leadership. Unforgettable Guest Experiences.

Harbour Hotels is a collection of prestigious luxury hotels set in some of the most beautiful coastal, country, and city locations across the South. Our award‑winning portfolio blends luxury living with vibrant hospitality, innovative restaurants, and our signature HarSPA brand.

We are searching for a high‑calibre Hotel Operations Manager to join our flagship 5‑star Southampton Harbour Hotel & Spa.

This is a standout opportunity for a driven, polished, and people‑centred hospitality professional from a luxury or premium lifestyle hotel background.

As Operations Manager, you will be the strategic driving force behind the day‑to‑day success of the hotel, ensuring exceptional guest experiences, operational excellence, and commercial performance. With customer service at the heart of everything you do, you will lead through inspirational people management, unwavering professionalism, and meticulous attention to detail.

You will:

• Champion our guest experience and uphold 5‑star service standards
• Lead, motivate and develop our operational teams with energy and accountability
• Ensure the smooth and profitable running of all hotel departments
• Partner closely with the General Manager and deputise in their absence
• Drive a culture of excellence, ownership, and continuous improvement

Previous experience in a 5‑star or luxury lifestyle hotel is highly desirable.

At Harbour Hotels, we are committed to a culture that’s rewarding, supportive, and genuinely enjoyable. You’ll receive:

• Excellent career progression within the Harbour Hotels Group
• Competitive salary and recognition for outstanding performance
• Unique training & development opportunities with clear progression routes
• Hotel stay, dining and spa discounts across the group
• Access to our benefits & discounts platform
• Employee Assistance Programme
• Complimentary meals on duty

If you bring the leadership presence, luxury hospitality experience and people‑first approach we’re looking for, we’d love to hear from you.

Be part of something exceptional at Harbour Hotels.