Concierge​/Luggage porter

Harbour Hotel Southampton is looking for a professional, personable, and highly organised Hotel Concierge to join our front‑of‑house team at our luxury waterfront hotel.

As the face of the hotel, you will play a key role in delivering exceptional guest experiences, providing a warm welcome, local knowledge, and outstanding service to all visitors and residents.

• Welcoming guests and assisting with arrivals and departures
• Providing local recommendations, directions, and concierge services
• Valet parking and vehicle movements when required
• Assisting with luggage and guest requests
• Coordinating transport, taxis, and reservations
• Maintaining the highest standards of customer service at all times

• Must be aged 25 or over (insurance purposes)
• Full UK driving licence required
• Excellent communication and interpersonal skills
• Smart, professional appearance
• Previous hospitality or customer service experience preferred
• Ability to work flexible shifts, including weekends and evenings

• Competitive salary
• Staff discounts across Harbour Hotels
• Training and development opportunities
• Friendly and professional working environment

• To be discussed

If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.