Front Office Staff

Job Description - Front Office Staff

We are seeking a professional, customer-focused and organized Front Office Staff member to join a hotel business in Southampton. The ideal candidate will have previous front office, reception or hospitality experience, with excellent communication skills and a friendly, professional approach. The role will involve supporting guests throughout their stay and ensuring a high standard of customer service.

• Welcome and assist guests in a friendly and professional manner.
• Manage check-in and check-out procedures efficiently.
• Handle guest enquiries, requests and complaints promptly.
• Manage telephone calls, emails and general reception enquiries.
• Process bookings, payments and guest information accurately.
• Coordinate with housekeeping, maintenance and other hotel departments.
• Maintain accurate reception records and daily reports.
• Assist guests with local information, directions and hotel services.
• Follow hotel policies, health & safety and customer service standards.
• Support the smooth day-to-day operation of the front desk.
• Maintain a professional, clean and welcoming reception area.

• Previous front office, reception or hotel/hospitality experience preferred.
• Excellent communication and customer service skills.
• Professional, friendly and well-presented manner.
• Good organisational and administrative skills.
• Confident using computers, booking systems and Microsoft Office.
• Able to remain calm and professional under pressure.
• Flexible to work shifts, weekends and public holidays.
• Reliable, proactive and able to work as part of a team.
• Full UK driving licence is required.
• Must currently be based in the UK, preferably near Southampton, or be willing to relocate.

• Competitive salary depending on experience.
• Permanent opportunity within a growing hotel business.
• Training and development opportunities.
• Relocation support may be considered.
• Skilled Worker visa sponsorship may be available for an exceptional candidate who meets the relevant requirements.

We are an equal-opportunities employer and welcome applications from all suitably qualified candidates