Events Concierge

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #Be Limitless

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Events Concierge. The Events Concierge reports to the Director of Events and plays a key role in delivering seamless, personalized, and luxury-level service to meeting planners and conference guests. This role serves as the on-site extension of the Events team, ensuring events are executed flawlessly while anticipating client needs and responding proactively to requests and changes.

• Serve as the dedicated on-site Events contact for meeting planners during assigned events, working in close partnership with the Event Manager.
• Be familiar with VIPs, key client contacts and special program requirements to ensure appropriate recognition and personalized service.
• Review BEOs, group resumes, agendas, and event details to understand requirements and anticipate client needs.
• Inspect meeting rooms and public areas to ensure setups, signage, cleanliness, and presentation meet hotel and client standards.
• Monitor meetings, breaks, room refreshes, room turns, and other event requirements to ensure smooth execution.
• Respond promptly to changes, last-minute requests, and service concerns with a calm, solutions-focused approach.
• Build strong relationships with meeting planners through proactive communication and personalized service.

• Assist meeting planners and guests with conference materials, printing, photocopying, deliveries, directions, and other reasonable requests.
• Identify and promptly coordinate resolution of meeting room, AV, temperature, lighting, housekeeping or maintenance issues with the appropriate teams.
• Receive, organize, store, and deliver conference boxes, packages, equipment, and meeting materials.
• Maintain and provide meeting planner supplies and other essential conference support materials.
• Assist attendees with directions to meeting rooms, breakout sessions, meals, restrooms, and other hotel facilities.
• Maintain accurate event boards, reader boards, meeting room signage, and directional information.
• Work closely with Events Managers, Sales,…