Transient Coordinator

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #Be Limitless

About the

Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Transient Coordinator. Reporting to the Reservations & Revenue Manager, the Transient Coordinator is responsible for managing and optimizing all individual leisure guest bookings, delivering exceptional service, and contributing to overall hotel revenue and guest satisfaction.

Key Responsibilities

Reservations Processing & Guest Engagement

• Handle incoming FIT reservations via phone, email, and online requests, ensuring accurate and prompt booking confirmations.
• Provide curated, personalized service by offering resort packages, add-ons (spa, golf, dining, activities), and upselling to enhance guest experience and maximize revenue.
• Respond promptly to guest inquiries—pre‑arrival, during stay, and post‑stay—with professionalism, friendliness, and attention to detail.

Yield & Revenue Support

• Collaborate with the Reservations & Revenue Manager to ensure room inventory, rate codes, and availability are correctly maintained in PMS and CRS systems.
• Monitor booking pace, pickups, and cancellations; assist in forecasting demand and suggesting adjustments to optimize occupancy and ADR (Average Daily Rate).
• Implement dynamic pricing strategies for FIT segments under guidance from the Revenue team.

Guest Data & Communication Management

• Ensure accurate guest data collection (preferences, arrival time, special requests) at time of reservation or check-in, and maintain guest profiles.
• Coordinate pre‑arrival guest communication: welcome messages, resort information, special offers, and added‑value suggestions.
• Assist with group check‑ins or handling special requests for families, couples, or long‑term stays when needed.
• Work closely with Front Desk, Concierge, Spa, Golf, F&B, Activities, and Housekeeping to ensure seamless guest journey and satisfaction.
• Communicate guest preferences and special requests to relevant departments and ensure delivery of tailored services.
• Support the Reservations team during peak periods or high demand seasons.

Administrative & System Tasks

• Maintain accurate reservation records, logs, and documentation per company and…