Spa Attendant

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Attendant. Reporting to the Spa Manager, the Spa Assistant plays a key role in supporting the daily operations of Fairmont Southampton's award-winning spa. This position is responsible for assisting with guest services, maintaining spa facilities, supporting therapists and reception operations, and ensuring the spa environment is consistently clean, calm, and welcoming.

The Spa Assistant contributes directly to delivering a seamless and memorable guest experience in line with Fairmont and Accor luxury standards., Guest Service & Experience

• Welcome spa guests warmly and assist with check-in, orientation, and general inquiries.
• Provide guests with information about spa facilities, services, amenities, and spa etiquette.
• Escort guests to changing rooms, relaxation areas, or treatment rooms as required.
• Ensure guest comfort at all times by anticipating needs and responding promptly and courteously to requests.

• Assist the Spa Manager and spa team with daily operational needs to ensure smooth spa operations.
• Support spa therapists by preparing treatment rooms, replenishing supplies, and ensuring rooms are properly set between treatments.
• Maintain cleanliness, presentation, and organization of all spa areas, including treatment rooms, relaxation areas, locker rooms, and reception spaces.
• Restock towels, robes, linens, beverages, and amenities throughout the day.

• Ensure all spa facilities and equipment are cleaned and sanitized according to health, safety, and hygiene standards.
• Follow all spa policies, procedures, and safety regulations.
• Report any maintenance issues, safety concerns, or equipment malfunctions to the Spa Manager.

• Work collaboratively with spa therapists, reception staff, and hotel departments to deliver a seamless guest experience.
• Assist with appointment scheduling, retail displays, and basic administrative tasks as needed.
• Support special spa events, promotions, and seasonal initiatives.
• Perform other reasonable duties as assigned by the Spa Manager.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Previous experience in a spa, wellness, hospitality, or customer service environment is preferred; luxury hotel or resort experience is an asset.
• Experience interacting with guests in a service-focused role.

• High school diploma or equivalent required.
• Additional training or certification in hospitality, wellness, or customer service is an asset.

• Excellent customer service and communication skills.
• Strong attention to detail with high standards of cleanliness and presentation.
• Ability to multitask and prioritize in a calm, professional manner.
• Ability to follow operational procedures, hygiene standards, and safety protocols.
• Comfortable working independently and collaboratively as part of a team.

• Warm, welcoming, and professional demeanor.
• Reliable, adaptable, and service-oriented with a strong guest-first mindset.
• Positive attitude and willingness to support team members and spa operations.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays, as required by operational needs.
• Physical ability to stand, walk, lift linens and supplies, and perform repetitive tasks throughout the shift.

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential?

Fairmont Southampton, Bermuda's largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a…