Welcome Ambassador, Hospitality ​/ Hotel ​/ Catering

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Welcome Ambassador. The Welcome Ambassador reports to the Guest Service Manager and is responsible for creating a warm, positive, and memorable first impression for all guests arriving at Fairmont Southampton. This role brings the history and stories of the resort to life through engaging interactions while supporting guests with luggage, way finding, transportation, and overall arrival needs.

The Welcome Ambassador ensures smooth lobby and front-drive flow, enhances guest satisfaction, and upholds Fairmont's luxury service standards., Guest Welcome & Experience Delivery

• Serve as the face and ambassador of Fairmont Southampton, offering warm, engaging greetings to all guests.
• Share knowledge of the resort's history, amenities, and upcoming experiences.
• Escort guests and provide clear way finding throughout the property.
• Offer timely, accurate information about hotel facilities and destination attractions.
• Anticipate guest needs and deliver thoughtful, personalized service.
• Assist guests with luggage to/from rooms, ensuring safe and professional handling.
• Tag, record, and store luggage according to Fairmont procedures.
• Offer umbrellas and weather-related assistance to maintain guest comfort.

• Manage front-drive traffic flow, including taxis, shuttles, guest vehicles, and ride-share arrivals.
• Assist guests safely entering/exiting vehicles.
• Coordinate with Security, and Guest Services during peak arrival/departure periods.
• Maintain a clean, safe, and visually appealing entrance area.
• Monitor guest areas for safety concerns or unattended baggage.
• Provide support to guests with mobility needs.

• Support check-in during peak periods and assist with lobby flow and queue management.
• Collaborate closely with Guest Services to ensure seamless arrivals and departures.
• Assist with parcel acceptance, secure storage, and guest item delivery.
• Support VIP arrivals, group movements, and special event logistics.
• Uphold grooming, uniform, and brand presentation standards.

• Respond to guest questions with clarity and confidence.
• Communicate effectively using radios or internal systems to coordinate service.
• Maintain a polished, professional presence aligned with Fairmont brand and LQA standards.

Perform other duties and responsibilities as assigned by management to support the overall operations of the hotel and ensure an exceptional guest experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• High school diploma required; hospitality coursework is an asset.

• Minimum 1 year of customer service experience, ideally in a guest-facing environment.
• Experience in Bell, Doorman, or Guest Services roles is an advantage.

• Warm, engaging interpersonal skills and a passion for guest service.
• Strong communication and multitasking abilities.
• Ability to stay calm and professional in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Professional appearance aligned with luxury standards.
• Additional languages are an asset.

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

• Ability to stand or walk for extended…