Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

WHY SECOND NATURE

Care, made daily.

Second Nature is part of Lamington Group. Hometel is a word Lamington Group created and owns. We design and run hometels, places that are practical but still feel good to stay in, built around how people actually travel and live. Feeling properly looked after matters too, so our teams pay attention to what guests actually need, not what a script tells them to do.

We’re looking for people who care about the work in front of them and the people around them. If that sounds like you, keep reading.

What’s the role about? You are a Host at Second Nature. You’re the first face, the warm welcome, the person every guest sees when they arrive, and you set the tone for their whole stay.

This is a multi-skilled role. One minute you’re behind the desk sorting a check-in or check-out, the next you’re behind the bar taking a food order, serving a table, or making a drink, cocktails included. You move easily between front desk and food and beverage across a shift, bringing the same warmth and attention to both.

You greet guests warmly, stay calm and helpful, and give them what they need, when they need it. You notice things before you’re asked: the tired traveller who needs a quiet check-in, the returning guest whose name you remember, the small thing that makes someone feel like a person, not just a task.

How you welcome a guest shapes how they feel about Second Nature, full stop. You’re reliable, curious about people, and you genuinely want to make someone’s stay easier.

Five things we hire for.

These are the Second Nature values. We use them across every role in the Group, from Maintenance to Front of House to the kitchens. If three or more of these sound like you on a good day, this is your kind of place.

• Use Instinct. A guest arrives tired from travel. You see it in their face and change how you act, warmer, slower. You work out what they’ll need next, like the key, the WiFi, or a local restaurant tip, before they ask.
• Own It. You own the guest’s first moment. You don’t make excuses about late arrivals or system problems. You make sure they feel welcomed and cared for, no matter what happened before they arrived.
• Include All. You remember faces and names. You make guests from every background feel like they belong at Second Nature. You’re genuine, not scripted, and guests can tell.
• Stay Curious. You learn the neighbourhood, the local events, the hidden gems. You help guests discover them without slowing them down. You’re warm, and you keep it brief.
• Think Big. You’re not just checking people in. You’re creating the first part of someone’s Second Nature story. What you do shapes whether they come back or forget us by next month.

We don’t hire for a hotel‑industry background. We can teach you the systems. We can’t teach you how to read a room.

On a good day, you might…

• Welcome every guest when they arrive and leave, setting a warm, professional tone from the start.
• Handle check‑in smoothly, doing the paperwork while making sure the guest doesn’t feel like paperwork.
• Work behind the bar when the shift needs you: taking food and drink orders, serving guests, and making drinks, including cocktails.
• Move easily between front desk and food and beverage duties across a shift, wherever you’re needed most.
• Answer questions about the local area, events, and the building with real enthusiasm, not a script.
• Spot what a guest needs before they ask, and act on it: remembering a preference, flagging a concern, quietly sorting a problem.
• Report maintenance or cleaning issues straight away, and keep the front office and bar area tidy and welcoming.
• Pass guest information to the team, like special requests, feedback and issues, so nothing gets missed between…