Service Technician

Where is the work:

Field-based:
Work is conducted on-site at customer locations.

The Service Technician - Hire is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Hire installation and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with hire desk, Sales, and Operations Team:
  Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis:
  Generate regular reports on completed invoiced work orders.
• Communications with supervisors, region hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.

• Ability to work as a field-based technician.
• Strong knowledge of customer service principles.
• Effective communication skills
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Appropriate skilled based certificates with F-Gas
• Gas safe and advantage
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van
• A fast-paced working environment
• An excellent working culture and community
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.