Student Financial Services Coordinator

Description

The Student Financial Services Coordinator supports students by providing frontline assistance with student account inquiries, financial aid processes, and evening reception services. This position serves as a cross-functional representative for the Business Office and Financial Aid Office on the Desoto Campus and ensures excellent customer service during extended hours of campus operation. The is a 12-Month staff position reporting to the Assistant Dean of Desoto Center.

• Associate degree in Business, Office Administration, or related field
• Experience in customer service, finance, or higher education
• Proficiency in Microsoft Office and general office technologies

• Bachelor's degree
• Prior experience in financial aid or student account services
• Familiarity with student information systems

• Serve as the initial point of contact for students with questions related to student billing, payments, and financial aid.
• Must be able to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Assist students with creating and accessing their FSA IDs, completing the FAFSA, and uploading required verification documents.
• Guide students through entrance counseling and Master Promissory Note (MPN) completion for federal loans.
• Maintain accurate and up-to-date records of student accounts and financial aid documentation.
• Communicate professionally with students, parents, faculty, and staff in person, via phone, and email.
• Process payments, issue receipts, and manage daily cash handling responsibilities.
• Monitor student account balances and help coordinate payment plans when appropriate.
• Serve as the evening receptionist for the campus, answering phones, directing visitors, and supporting faculty/staff needs.
• Assist with evening coverage of student services, ensuring a welcoming and professional environment.
• Maintain confidentiality and compliance with FERPA and all federal/state financial aid regulations.
• Perform additional duties as assigned by the Dean and Assistant Dean of Desoto Center.

• Strong interpersonal and communication skills
• Attention to detail and ability to manage multiple tasks efficiently
• Ability to work independently and collaboratively across departments
• Commitment to maintaining a student-centered approach and professional demeanor
• Availability to work afternoon and evening shifts

• Communicate with others in person, phone, and via email
• Availability to work afternoon and evening shifts
• Frequently sit, use hands to handle or feel, and reach with hands and arms
• Must be able to occasionally lift and/or move up to 25 pounds
• Must have ability to talk, walk, climb stairs, stand, bend, kneel, and squat

• Application thwestms.edu
• Resume
• Transcript(s)
• Three (3) Professional References:
  Name, Organization, Email Address and Telephone Number