Program Manager

Position Summary

The Program Manager provides day-to-day leadership for ACTS Career Center programs that empower individuals across the lifespan through holistic, community-driven workforce solutions. This position converts grant, contract, and organizational commitments into well-run services, measurable participant outcomes, accurate records, equitable access to opportunity, and strong community partnerships. The Program Manager is accountable for program quality, staff coordination, participant experience, employer engagement, compliance, and continuous improvement.

• Program leadership and delivery. Plan, implement, coordinate, and evaluate workforce-development programs, including career-readiness training, soft-skills instruction, computer training, job-placement services, youth and young-adult initiatives, paid work experiences, and other grant-funded or community programs.
• Operational planning. Develop program workplans, calendars, staffing plans, participant-flow procedures, partner assignments, and service-delivery standards; ensure programs launch and operate on schedule.
• Participant services. Oversee outreach, intake, eligibility documentation, assessment, enrollment, case coordination, referrals, attendance, completion, placement, retention follow-up, and supportive-service connections.
• Outcome management. Establish and monitor program goals, dashboards, milestones, and corrective actions for enrollment, completion, credential attainment, employment placement, wage progression, retention, and other required outcomes.
• Grant and contract compliance. Translate funding requirements into operating procedures; maintain complete, timely, and audit-ready program files; monitor allowable activities, deliverables, deadlines, and documentation requirements.
• Data integrity and reporting. Ensure accurate and timely entry of participant, employer, service, and outcome data; validate supporting documentation; prepare internal reports and required funder, board, and leadership reports.
• Budget stewardship. Monitor approved program budgets, participant costs, vendor expenses, incentives, and supplies; review spending against program plans; coordinate with finance on reconciliations, invoicing, drawdowns, and supporting documentation.
• Employer and partner engagement. Cultivate relationships with employers, training providers, educational institutions, government agencies, nonprofits, and community organizations to expand placements, work experiences, referrals, and resources.
• Staff supervision and role clarity. Assign work, communicate job expectations and reporting relationships, provide training and regular feedback, review performance, manage schedules, verify time and deliverables, and hold employees and contracted providers accountable. Respond to job-clarification requests within five business days and elevate unresolved questions or proposed material duty changes to the Executive Director.
• Employee-relations responsibilities. Model respectful conduct; act promptly when harassment, discrimination, retaliation, safety threats, suspected abuse or neglect, confidentiality breaches, financial impropriety, or other misconduct is reported or observed; protect good-faith reporters from retaliation; and immediately notify the Executive Director or Human Resources as required by policy.
• Timekeeping and overtime controls. Ensure supervised nonexempt employees accurately record all time worked, missed or interrupted meal periods, and schedule variances. Do not permit off-the-clock work, falsification of records, or overtime without prior approval from the Executive Director.
• Events and outreach. Coordinate job fairs, hiring events, workshops, orientations, employer sessions, and community outreach activities, including logistics, promotion, registration, staffing, and post-event reporting.
• Quality and risk management. Conduct routine file and service-quality reviews; address participant concerns, safety issues, confidentiality risks, missed targets, or noncompliance promptly and elevate material concerns to leadership.
• Mission and values alignment. Represent ACTS with professionalism, compassion, integrity, and respect while advancing its values of Empowerment, Lifelong Learning, Community Connection, Equity, Integrity, and Innovation.
• Other responsibilities. Perform other related duties as assigned to meet organizational, participant, employer, grant, or community needs.

• Use participant data, program requirements, and employer feedback to make timely operational decisions.
• Escalate suspected fraud, misuse of funds, threats to participant safety, data breaches, legal concerns, or material grant noncompliance immediately.
• Do not materially change approved program scope, eligibility rules, budgets, incentives, reporting methods, or partner commitments without required leadership and funder approval.
• Maintain clear separation of duties and supporting…