Information Technology System Administrator
Job in
Southaven, DeSoto County, Mississippi, 38671, USA
Listed on 2026-09-21
Listing for:
Idexcel
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
Server Engineer, Hardware Engineer, IT Support, IT Infrastructure
Job Description & How to Apply Below
Location:
Southaven, MS
Off-hours shifts:
May be available; assigned shifts will remain consistent
Job Description
Seeking an experienced On-Site Service Engineer (OSE) to provide hands‑on support for enterprise data center servers and hardware, including next‑generation AI infrastructure.
This is a hands‑on server hardware / break‑fix role.
Key Responsibilities
- Support Dell Power Edge and other enterprise servers
- Diagnose, repair, replace, and maintain server hardware
- Replace and troubleshoot DIMMs, CPUs, PSUs, HDDs/SSDs, RAID/HBA, NICs, fans, PCIe components, GPUs, and system boards
- Perform rack-and-stack, server installation, cabling, and hardware configuration
- Troubleshoot BIOS, firmware, hardware diagnostics, and operating systems
- Perform BIOS/firmware updates using Dell iDRAC or similar tools
- Perform break/fix and preventive maintenance
- Work with customers and internal technical teams to resolve issues
- Document troubleshooting, repairs, component replacements, and resolutions
- Participate in on‑call and extended coverage
Required Qualifications
- 3+ years of hands‑on enterprise server/data center hardware experience
- Direct experience installing, diagnosing, repairing, and replacing server components
- Experience with server hardware, rack‑mounted systems, and break‑fix
- Strong knowledge of server architecture and hardware troubleshooting
- Experience with BIOS/firmware and server management tools
- Familiarity with Linux or similar OS
- Strong troubleshooting and communication skills
- Comfortable working independently in a customer‑facing environment
- Ability to lift up to 50 lbs.
- Ability to travel to customer sites and support on‑call schedules
Preferred
- Dell Power Edge experience
- Dell or other enterprise hardware certifications
- iDRAC, iLO
, or similar experience - Data center operations, rack/stack, structured cabling, or server deployment experience
- Associate’s/Bachelor’s degree in IT, Computer Science, or related field
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