Merchandising Lead

Position Summary

Position Summary...

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns and promoting the company’s products and services.

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and that compliance with company policies and procedures is maintained. Supports the Open Door Policy by participating in recruiting, hiring, scheduling, promoting coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork logs and other required documentation according to company policies and procedures.

Maintains the safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, disposing of hazardous materials following company steel standard guidelines, and correcting and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high‑shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories, and stocking zones, and cleaning all departments.

Oversees the picking and staging of club pick‑up orders throughout the day and ensures products are selected and staged according to company policy and procedures.

Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.

Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges.

Respect the Individual: embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps to attract the best talent.

Respect the Individual: works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence, and strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.

Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and…