Delivery Specialist

Essential Duties and Responsibilities Customer Delivery Experience

• Coordinate and execute professional vehicle deliveries for all new and pre-owned vehicle sales.
• Create a memorable, personalized delivery experience that exceeds customer expectations.
• Ensure vehicles are prepared, detailed, fueled, and delivery-ready prior to customer arrival.
• Review all delivery documentation and verify customer information for accuracy.
• Conduct comprehensive vehicle orientations tailored to each customer's knowledge level.
• Demonstrate vehicle technology, safety features, infotainment systems, connectivity features, and driver assistance systems.
• Assist customers with Bluetooth pairing, mobile app setup, navigation systems, and account registrations.
• Answer questions regarding ownership, maintenance schedules, warranties, and dealership resources.
• Confirm customers are comfortable operating their vehicle before leaving the dealership.

• Actively support dealership CSI objectives through exceptional customer engagement and follow-up.
• Educate customers on the importance of manufacturer and dealership satisfaction surveys.
• Build rapport and trust to create positive ownership experiences that lead to favorable survey results.
• Identify and proactively resolve customer concerns before they become CSI issues.
• Follow up with customers after delivery to ensure satisfaction and address questions.
• Work collaboratively with management to improve customer retention and satisfaction initiatives.
• Maintain a customer-first mindset in every interaction.

• Serve as a dealership ambassador throughout the customer's ownership journey.
• Introduce customers to service advisors, parts personnel, and dealership support resources.
• Educate customers on maintenance requirements, service scheduling, roadside assistance, warranties, and ownership benefits.
• Promote dealership loyalty programs, maintenance plans, and customer appreciation events.
• Help customers maximize the value and enjoyment of their vehicle ownership experience.
• Support customer retention strategies that encourage repeat business and referrals.

• Assist the sales team in delivering a smooth transition from purchase agreement to vehicle delivery.
• Coordinate delivery schedules with sales consultants, management, finance, and service departments.
• Maintain strong communication throughout the sales and delivery process.
• Support sales staff with product knowledge and technology expertise.
• Help maintain showroom and delivery area presentation standards.
• Participate in dealership sales meetings, training programs, and team initiatives.

• Maintain expert-level knowledge of all vehicle models, trim levels, technology packages, and manufacturer updates.
• Stay current on emerging automotive technology and digital ownership tools.
• Conduct technology clinics and customer education sessions when appropriate.
• Become the dealership's primary resource for vehicle technology questions.
• Continuously improve product knowledge through training and certification programs.

• Track completed deliveries and customer interactions.
• Maintain accurate records of customer orientations and follow-up activities.
• Assist with delivery scheduling and coordination.
• Support CRM processes related to customer delivery and follow-up.
• Ensure compliance with manufacturer and dealership delivery standards.

The successful Delivery Specialist will demonstrate:

• High-energy, positive, and enthusiastic personality.
• Professional appearance and demeanor.
• Exceptional interpersonal and relationship-building skills.
• Strong public speaking and presentation…