Order Desk - RMA​/Parts

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
Schedule: MON-FRI (8:30 AM - 5:30 PM)
Duties And Responsibilities

• Duties and responsibilities may include but are not limited to the following:
• Handling product returns.
• Distributing RMAs (Return Merchandise Authorizations).
• Performs put away of merchandise and parts.
• Identify inventory discrepancies in Service Stock.
• Safely operate an order picker, reach truck, sit down counterbalance, or powered pallet jack.
• Accurately receive, transfer, and check UPC labeled inventory using an RF scan-gun.
• Assist in parts department support, receiving, and picking.

• Proficiency with Microsoft Office Applications.
• Excellent communication skills (written/verbal) and interpersonal skills.
• Demonstrated organizational ability and follow-through.
• Demonstrated ability to work in a fast-paced, dynamic environment.
• Demonstrated ability to work harmoniously in a team as well as autonomously.
• Strong attention to detail.
• Excellent customer service skills.
• Strong sense of urgency.
• Must be able to lift at least 50 lbs without assistance using proper lifting techniques and/or with the assistance of a pallet jack.
• Must be able to stand and walk for extended periods of time.
• Must be able to work overtime as needed.

• Minimum of a GED or High School Diploma, though an Associate's degree would be considered an asset.
• Must have intermediate computer skills and be familiar with RF scan-guns.
• Minimum of 3 years of relevant work experience, specifically dealing with returns and RMAs.
• Minimum of 1 year forklift experience required; certification preferred.

• Comprehensive group benefits:
  Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401