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Customer Service Representative
Job in
Southborough, Worcester County, Massachusetts, 01772, USA
Listed on 2026-07-05
Listing for:
UnitedHealth Group
Full Time
position Listed on 2026-07-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Handle high volume calls and provide excellent customer service to patients;
Screen all incoming inquiries and route to appropriate care team members;
Document call details in the patient's electronic medical record;
Update patient demographics and insurance information as needed;
Deescalate issues and coordinate with the care team to resolve problems
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