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Customer Service Representative
| Southborough, Massachusetts
Job in
Southborough, Worcester County, Massachusetts, 01772, USA
Listed on 2026-07-21
Listing for:
UnitedHealth Group
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
2371785
|
Southborough, Massachusetts
United Health Group - 24;28 Newton Street - Responsibilities:
Assist patients through management of incoming calls related to appointment and medical care needs;
Screen incoming calls and route to appropriate care team members;
Document details of each call in the electronic medical record;
Deescalate issues and ensure patient satisfaction;
Participate in meetings/trainings and support continuous improvement
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