Commercial Lines Associate Account Manager

Job Summary

Hilb Group is currently seeking a motivated and ambitious Commercial Lines Associate Account Manager to join our team in Southborough, MA. The ideal candidate will be organized, able to prioritize, and work well with a team in an in‑office setting.

• Generate Proof of Insurance (Certificates, EPI’s, Binders, AutoID cards)
• Process policies: e‑file/attach to client file, policy check, and process original copy for delivery to the insured
• Process and monitor direct‑bill endorsements
• Process direct‑bill audits
• Monitor carrier/premium finance company cancellation status and activity
• Generate form letters
• Order MVRs
• Order loss runs
• Update data schedules (location, driver, named insured, etc.) in agency management system
• E‑filing/attaching of scanned documents
• E‑filing/attaching of online reports, policies, endorsements, cancellation warnings
• Data entry projects as needed

• High school or college degree
• Excellent working knowledge of the computer and the following programs:
  Microsoft Word, Microsoft Excel, Adobe Acrobat Pro, and Internet Explorer
• Ability to quickly learn and adapt to new technology and software
• Ability to analyze work assignments and know when to ask for assistance in order to complete the assignments in a timely manner
• Ability to respond promptly to departmental needs and solicit feedback to improve service
• Prepare professional form letters, write clearly, edit work for spelling and grammar, and read and interpret written information
• Perform all job requirements, consistently producing quality work, completing tasks accurately and on time, prioritizing and planning work assignments, and using time efficiently to meet productivity standards and commitments
• Take responsibility for own actions and be responsive to coaching from account managers and the department manager
• Strive to continuously pursue training and development opportunities to build knowledge and skills
• Prior experience with Vertafore agency management software preferred
• Knowledge and background in insurance preferred

• Salary: $55,000‑$60,000 per year
• Company‑paid life insurance; long‑term and short‑term disability
• Medical, dental, vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits
• Generous paid time off

Hilb Group is an equal‑opportunity employer. We actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.