Commercial Credit Officer

Description

Position is based in Southbridge, MA and requires daily on‑site attendance; applicants must work in person at the Operations Center.

The Commercial Credit Officer plays a pivotal role in supporting the Bank’s commercial lending by assessing and mitigating risk associated with loan transactions. The role is responsible for conducting a thorough analysis of individual commercial credit applications and associated annual reviews, producing reports to meet department, institution and regulatory requirements, and maintaining a shared global knowledge of the loan portfolio.

Job Type: Full‑time

• Critical analysis of financial information provided by borrowers and guarantors to determine sources and uses of assets and risk profile.
• Reconciling borrower financial data to appropriate industry standards.
• Review of external reports to ascertain current or future concerns.
• Work with Credit Administrator to maintain the flow of a commercial transaction from initiation to closing, proactively addressing potential delays.
• Assist with coordination of Credit Committee.
• Ensure effective communication and timely updates with internal and external stakeholders involved in the commercial transaction.
• Work in conjunction with other departments to assist in resolving commercial customer needs such as overdraft protection, new accounts and servicing questions.
• Support institutional and regulatory reporting through collection, verification, and maintenance of loan‑related data.
• Preparation of internal reports, board summaries, and data tracking initiatives related to commercial loan portfolios.
• Maintain organized loan files and ensure timely updates to customer and loan records.
• Create and maintain processes and procedures as it relates to Commercial Lending.
• Support process to create and execute legal and credit documentation.
• Assist with management of software subscriptions that support department functions; may be responsible for vendor management on select commercial credit vendors.
• May act as back‑up to the Commercial Credit Manager and may work with other departments or customers to assist with workouts.
• Actively participate in the Bank’s community involvement initiatives, supporting CRA‑related activities and representing the Bank in service opportunities that align with its mission of local impact.
• Assist with providing oversight to junior and credit analysts.
• Other duties as assigned.

• Bachelor’s Degree preferably in Finance, Accounting or Business Administration.
• Relevant certifications or training in banking, commercial lending, or financial services are a plus.
• Minimum of five (5) years’ experience in commercial lending or financial services support.
• Familiarity with commercial loan documentation, external reports, compliance requirements (CRA, Reg B & HMDA), and regulatory reporting (e.g., HMDA, UCC filings).
• Experience working with financial statement spreading systems and financial tracking tools; core system knowledge is advantageous.
• Effective analytical skills that produce educated assessments and conclusions.
• Strong organizational and time management abilities with a focus on meeting deadlines and maintaining accuracy.
• Excellent written and verbal communication skills to present a complete analysis.
• Problem‑solving mindset with the ability to adapt to changing priorities and resolve transaction issues efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn and utilize bank‑specific systems and software.
• Ability to sit, walk, and move throughout the office or branch location as needed to perform job duties.
• Manual dexterity to operate a computer, office equipment, and handle physical materials such as documents or supply boxes.
• Effective…