Call Center Specialist
Listed on 2026-08-08
-
Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
Exemption Status:
Non-Exempt Hiring Range: $15.00 - $23.32 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through Friday Scheduled
Hours:
8-4:30
Shift: 1 - Day Shift, 8 Hours (United States of America)
Hours:
40 Cost Center: 25080 - 5800 Administration
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Support the practices by answering telephone inquiries, scheduling appointments, registering new patients, and maintaining records and accounts. Verifies insurance eligibility prior to appointments, mail out monthly Medicare letters, floats to PCP sites as assigned and work miscellaneous projects as assigned. Act as practice liaison between caller and offices while providing excellent internal and external customer service.
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
I.Major Responsibilities:
- a. Uses Call Process and text templates in EHR
- b. Uses correct task titles for reason of call.
- c. Sends tasks to correct bin.
- d. Includes accurate call back information.
- a. Uses templates correctly.
- b. Uses appointment types and times correctly.
- c. Utilizes all PCP sites for scheduling same-day appointments.
- a. Ensures patients insurance is active prior to scheduling appointments.
- b. Verify insurances 72-hours prior to scheduled appointments for all participating PCP sites.
- c. Has and maintains access to necessary verification sites.
- d. Has a thorough understanding of insurance processes and stays up-to-date with changes.
- e. Calls patients with insurance issues prior to appointment.
Qualifications:
License/Certification/
Education:
Required:
1. High School Diploma or GED required.
Experience/
Skills:
Required:
1. Minimum of 1 year of receptionist experience, preferably in a health care setting.
2. Basic computer knowledge.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
III. Physical Demands andEnvironmental Conditions:
On-the-job time is spent in the following physical activities:
This job requires that weight be lifted, or force be exerted:
This job requires exposure to the following environmental conditions:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are:
Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.
If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender,…
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