IT Support Analyst

Position: IT Support Analyst I
3 + Month Contract

This Jobot Consulting Job is hosted by:
Adrionna Roy
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Salary: $20 - $28 per hour

A bit about us:

We are a leading provider of advanced battery and energy solutions supporting mission-critical industries such as aerospace, defense, aviation, and medical technology. Our products power some of the world’s most demanding applications, from space exploration to life-saving medical devices. With decades of innovation and engineering expertise, we are committed to delivering reliable, high-performance solutions that make a real-world impact.

Why join us?

Join a collaborative and innovative team where your technical expertise directly supports critical business operations and end-user success. You’ll gain hands-on experience with enterprise technologies, participate in impactful IT projects, and have opportunities for long-term growth and career advancement in a dynamic, fast-paced environment.

Job Details

IT Support Analyst I

Location:

Southbridge, MA On-Site
Duration: 6-Month Contract-to-Hire
Compensation: $50-$60/hr
Part-Time: $25/hr a week

Position Overview

We are seeking an IT Support Analyst I to provide technical support for end users across a dynamic enterprise environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting hardware, software, network connectivity, and end-user technology issues while helping minimize downtime and improve the overall user experience.

The successful candidate will support both local and remote users, assist with technology deployments and projects, and serve as an escalation point for more complex support issues.

Key Responsibilities
Provide Help Desk and desktop support for end-user technical issues and service requests.
Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.
Support Windows and Mac operating systems, Microsoft 365 applications, VPN connectivity, and Active Directory environments.
Respond to escalated support requests and ensure timely resolution.
Assist with workstation deployments, hardware inventory management, equipment testing, and shipping activities.
Configure and support laptops, desktops, VOIP systems, printers, and related peripherals.
Participate in technology rollouts, upgrades, implementations, and special projects.
Document incidents, troubleshooting steps, and resolutions within the ticketing system.
Deliver end-user training and guidance on software, hardware, and company technology resources.
Work independently and collaboratively with IT team members to support business operations.
Maintain a high level of customer service while supporting users with varying technical skill levels.
Perform additional duties as assigned.

Required Qualifications
Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field preferred.
Minimum of 2 years of experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role.
Experience supporting:
Microsoft Windows operating systems
macOS
Active Directory
Microsoft 365 / Office 365
VPN connectivity
Hands-on experience supporting:
Laptops and desktops
Mobile devices
Network printers
VOIP systems
Strong troubleshooting and problem-solving skills across hardware and software environments.
Excellent written and verbal communication skills.
Ability to work independently and within a collaborative team environment.
Strong customer service mindset and experience providing technical support over the phone, remotely, and in person.
Ability to quickly learn and adapt to new technologies and applications.

Preferred Qualifications
CompTIA A+ Certification.
Experience working in an enterprise IT environment.
Familiarity with IT asset management and inventory processes.
Experience supporting remote and geographically dispersed users.
Why Join Us?
Opportunity to support a large-scale enterprise technology environment.
Exposure to a wide range of technologies including Microsoft 365, Active Directory, Windows, macOS, VPNs, VOIP systems, and endpoint devices.
Participate in IT projects, technology implementations, and continuous improvement initiatives.
Strong mix of hands-on technical support and customer-facing problem solving.
Collaborative team environment with opportunities for long-term growth through contract-to-hire conversion.
About Us

We are a leading manufacturer of advanced battery and energy solutions supporting mission-critical applications across aerospace, defense, aviation, medical, and industrial markets. For decades, our technology has powered some of the world's most demanding missions—from space exploration and defense systems to life-saving medical devices.

Our commitment to innovation, research, and engineering excellence has made us a trusted partner for organizations that require reliable, high-performance power solutions. We continue to invest in cutting-edge technologies and provide employees with opportunities to…