IT Support Analyst

IT Support Analyst

$20 - $25 per hour | Southbridge, MA | On-Site | Consulting

Our client is a technology solutions provider that partners with large organizations to design, build, and support enterprise software applications. The team works in a collaborative Agile environment focused on modernizing existing platforms, developing new features, and improving the performance and reliability of business-critical systems. This is an opportunity to work on applications that have a real-world impact while collaborating with experienced engineers, analysts, and business stakeholders.

The environment values long-term maintainability, clean code, and practical problem solving over chasing the latest trends.

• Healthcare coverage
• 401K
• 40 hours of sick time
• Weekly pay

Delivers technical assistance to computer users both local and remote. Answers questions and resolves computer problems in person, via telephone, or electronically. Aids in the use of computer hardware and software including printing. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

• Provide Help Desk support for end-user and PC issues and requests
• Participates in technology projects and implementation
• Complete tasks such as hardware inventory, shipping, testing, etc.
• Works independently or as a team member on new applications, processes, or projects
• Provide the best possible support for customers to reduce end user downtime
• Respond to escalated end-user issues
• Able to work and make decisions under specific supervision.
• Applies practical application of technical principles, theories, and concepts.
• All other duties as assigned

• Bachelor's Degree in Business or Information Technology preferred or Minimum 2 years of experience in Service Desk, Deskside Support. A+ Certification / Experience in Microsoft Office 365 suite a plus.
• Working Knowledge of Windows Active Directory, Windows OS, and Mac OS and VPN
• Experience with VOIP, networked printers, laptops, and workstations.
• Aptitude for following detailed instructions.
• Capable of working independently or in a group
• Experience troubleshooting and documenting Software and Hardware issues including mobile devices
• Proficiency for communicating effectively both orally and in writing, in person and by telephone.
• Ability to deliver training to end users, whose technical skills may range from beginner to expert
• Knack for immediate self-education in use of new systems and software applications.
• Strong customer service skills and technical phone support experience
• An understanding of the impact of technology on remotely located end users

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.