Core Banking Systems Administrator: Insight & Integrations

Description

Under the general supervision of the EVP, Chief Operating Officer, the Core Banking Systems Administrator serves as a key administrator and internal resource for the Bank’s COCC INSIGHT core banking platform and related applications.

This position partners with departments throughout the Bank to troubleshoot system issues, coordinate upgrades, test and implement new functionality, improve workflows, administer user access and support integrations with third-party applications. The position works closely with the Chief Operating Officer, department leaders, technology and information-security resources, COCC support teams and other assigned vendors to provide a reliable and user-friendly technology experience for customers and employees.

The successful candidate may bring experience from core systems administration, banking operations, application support, deposit operations, electronic services, loan operations or another area involving significant responsibility for banking technology. Direct COCC INSIGHT experience is highly valued; however, candidates with experience supporting another core banking platform or complex financial-services application are encouraged to apply.

• Administer and support COCC INSIGHT, CollaborateNOW, iDentifi and other applications that integrate with the Bank’s core processing system.
• Maintain a strong understanding of the capabilities of the Bank’s core processing system, including existing functionality, proposed enhancements, upgrades and products that may affect Bank operations.
• Troubleshoot application incidents and operational issues, coordinate support with COCC and other vendors, monitor open support cases and elevate matters when appropriate.
• Communicate system interruptions, anticipated downtime, resolution timelines and other relevant information to affected employees and departments.
• Maintain approved core-system parameters and assist with the configuration, testing and implementation of new products, services, forms and functionality.
• Lead or participate in core-system upgrades, integrations, conversions, implementations and other cross-functional technology projects using effective project-management practices.
• Partner with departments throughout the Bank to identify business requirements, recommend system solutions and implement workflow or process improvements.
• Administer employee access and permissions for the core system and assigned ancillary applications, including the creation, modification and deactivation of user accounts in accordance with approved requests and established security controls.
• Support periodic user-access reviews, reporting and other internal-control requirements for assigned applications.
• Support and monitor third-party interfaces with the core banking system, including document management, digital banking, electronic banking and other integrated applications.
• Coordinate the core forms-upgrade process, including the implementation of updated forms, electronic-signature functionality and document-archive parameters.
• Develop and maintain custom reports, dashboards and processes that improve data quality, operational integrity, productivity and management reporting.
• Design and optimize workflows to improve efficiency, strengthen internal controls and support streamlined operations.
• Create, maintain and enhance documentation related to system configurations, user access, operational procedures, project implementations and troubleshooting.
• Participate in COCC user groups, training programs, conferences and other professional-development opportunities to maintain knowledge of available functionality and recommended practices.
• Serve as an internal…