RN Infusion Manager, Harrington Hospital's Cancer Center, Southbridge

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

In conjunction with the Medical Director, Division Chief, Ambulatory Physician Leader (APL) and the Sr. Director, Ambulatory Operations, the Manager is responsible for strategic plan execution, daily planning, organizing, directing, coordinating and evaluating the activities for one or more ambulatory clinics or units. Assures the efficient day-to-day operational function of assigned areas to ensure that quality care, efficient workflow, and high patient satisfaction are provided.

Plans, organizes, directs and monitors daily clinic performance. The Manager ensures that staff adheres to system policies and procedures including ambulatory care standards and regulatory agencies. The Manager participates in the development of and manages the budget to target, oversees day-to-day operations of the resources (human and material), space and equipment, patient registration, scheduling, office operations, charge capture, physician relations, and the general business functions of the areas.

Major Responsibilities:

• Clinical Practice - For Blood Donor Room, Endoscopy, and Transplant Services Only:
• Ensure that staff adhere to system policies and procedures for nursing care standards in collaboration with the Chief Nursing officer and Ambulatory Physician Leader as necessary.
• Coordinates clinical practice and deployment of resources at the clinic level to ensure ongoing implementation of processes and adherence to standards.
• Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
• Assists staff with the development of a cohesive, service-oriented team, and serves as a role model, mentor, coach/facilitator.
• Monitors competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
• Conducts daily patient care rounds, assessing patient care requirements and monitoring nursing and ancillary staff performance to achieve safe, cost effective and quality patient care.
• Directs the oversight of clinical practice through continuity of patient care assignments to optimize the patient plan of care.
• Ensures a plan of care is established, coordinated, and delivered to each patient and family.
• Creates and sustains a collaborative, patient-focused environment supporting excellence in clinical and service practices.
• Delegates appropriate responsibilities to others including, but not limited to, clinical coordinators, APC's, Resource Nurses, Educators, LPN's, PCA's, Tech's, ASR's and others.
• Implements patient care standards, policies and procedures.
• Ensures a positive work environment that is safe for patients, visitors, and staff.
• Ensures clinic-based standards of care are in accordance with departmental, organizational and/or compliance related standards.
• Operations:
• Identify operational workflow opportunities and implement improvements.
• Partners with Physician Leaders to ensure effective clinic or unit operations.
• Identify and implement access improvements including but not limited to phones, schedules, support staff process etc.
• Reviews and develops action plans based on ambulatory metrics.
• Assures the efficient daily operations of assigned units/clinics, including appropriate staffing, appropriate use of supplies, workflow, and productivity to meet patient needs and to manage to budget.
• Provides daily assignments and makes adjustments in the use of resources which optimally meet the needs of the patients and physicians for coordinated care.
• Coordinates and ensures that all ancillary and support services including patient registration, scheduling and out processing meet patient needs and service standards.
• Chooses goals, projects, and sets priorities based on alignment with system goals.
• Reviews departmental performance, effect changes as needed to improve service and productivity.
• Responsible for the development, implementation, and revision of departmental policies, procedures, and objectives to guide and support the delivery of service.
• Identifies systems changes to solve complex problems. Researches and obtains needed data or feedback regarding issues/problems.
• Leadership/Management, Human Resources:
• Assesses candidates, through behavioral and peer interviewing, for appropriate positions within the unit/clinic and makes recommendations for hire, transfers, promotions and/or other staff changes.
• Provides oversight of all staff including completion of specific performance reviews. Ensures performance…